King Richard

We watched King Richard recently – the story of Richard Williams on his quest to make Venus Williams and Serena Williams world champions. The movie was well done – the story arc was nice, and every actor did a great job.

Seeing the Williams sister in a grand slam final or semi-final was one of the defining tennis memories of my teenage years. That and marveling at Roger Federer’s grace. So, it was lovely to see the “founding story.”

The Williams sisters were a by-product of their father’s drive and determination to get out of a life with limited means. And the movie did a great job portraying the many sides of Richard Williams. He was stubborn, smart, emotional, bossy, supportive, encouraging, attention seeking, and driven all at once. He led the family to phenomenal results all things considered.

But it reminded me of the Polgar family – where the fate of the sisters was decided before they were born. As a parent myself, I found myself wondering about the nature of excellence and our parenting style.

We aren’t in the game of pushing our kids toward a particular destination – sport or otherwise. I’m hopeful there’ll be other ways to inspire a similar work ethic in our kids so they pursue mastery no matter which field they choose. Maybe I could channel my inner Richard Williams once they decide to commit to a path?

Or maybe I’m too privileged or naive or both.

Time will tell.

The librarian’s service

I saw a great story in James Clear’s “3-2-1” today.

Lillian Moore shares a quick story that reveals what really motivates people:

“A few months after my husband and I moved to a small Massachusetts town I grumbled to a resident about the poor service at the library, hoping she would repeat my complaints to the librarian. The next time I went to the library, the librarian had set aside two bestsellers for me and a new biography for my husband. What’s more, she appeared to be genuinely glad to see me.

Later I reported the miraculous change to my friend. “I suppose you told her how poor we thought the service was?” I asked.

“No,” she confessed. “In fact—I hope you don’t mind—I told her your husband was amazed at the way she had built up this small town library, and that you thought she showed unusually good taste in the new books she ordered.”


This reminded me of the parable of the wind and the sun. It is an idea I don’t implement often enough.

Scma and phishng

I’ve noticed a common theme among emails that are scams and/or phishing. They often have an obvious typo somewhere – it could be in the body of the email or the URL. Either way, there’s a fairly obvious tell.

I’ve wondered why that is. The default explanation is that it is either (a) written by a native English speaker or (b) useful to get past spam filters. Both are plausible.

Another theory – on that I subscribe to – is that it is done to filter out people who pay careful attention to these details and, thus, are less likely to be scammed. Scamming people takes time and optimizing the funnel to make sure scammers are only spending time on people most likely to fall for the trap is a powerful strategy.

It is why we are trained to take care of the little details on a presentation or document we write. A typo here or there can raise questions about our ability to pay attention to the details.

And details matter.

PS: I write my posts the previous night and realized I scheduled yesterday’s post for today by mistake. 2 posts today as a result!

The toothpaste tradition

There’s a longstanding tradition in our household involving toothpaste. As a tube of toothpaste becomes empty, my wife and I try to not be the person who needs to replace it.

It isn’t because the replacement is located far away – it is just to test who manages to continue squeezing out toothpaste from the tube after the other thinks it is impossible and “admits defeat.” :-)

It is one of those traditions that always inspires a chuckle. But as I was reflecting on it recently, I realized that another side effect of this “practice” is that we end up using the tube significantly longer than we otherwise might have. Our latest run has extended its life by more than a week.

It got me asking – what other experiences in life would benefit from similar diligence?

There are probably many – particularly experiences I learn a lot from. There’s probably more learning to be squeezed out of such experiences than I realize.

LDA, PCS, BSM, PBD

I rented a car recently that had the following on its dashboard – LDA, PCS, BSM, PBD.

I’m sure they all reasonable explanations – for example, I assume LDA is some form of Lane Assist. But, in the absence of an easily available explanation or an obvious icon, they exist to confuse.

While we can debate how they could have better represented these settings, the key question is – does the driver need to even see this?

They could, for example, have picked the most useful default (e.g., lane assist = on) and simplified the entire user experience.

But that is always hard to do. Our natural proclivity is to use the space we have available.

But empty space is powerful.

And simple is hard.

Getting marked as spam on my own email

An email from this blog got marked as spam on my Gmail. A true “facepalm” moment for the Gmail spam algorithm.

To add insult to injury, the explainer message said it resembled other spam emails. Yes, similar to emails from Nigerian princes. Somehow, e-commerce subscriptions never make it to my Spam filter. Go figure.

As many folks more articulate than me have written about the issues with Gmail’s algorithms moving subscriptions to blogs to the Promotions folder (and now spam), I’m not going to attempt to do that.

Instead, based on what I’ve learnt about this, the only fix is when the algorithm gets enough strong signal that something is not spam.

To that end, I have a request – if you read this post via email, I’d appreciate if you could spare 10 seconds of your time to take these 3 simple steps –
(a) Open the email, click on the three dots, and choose “Filter emails like this.”

(2) The from will auto-populate, click Create Filter.

(3) Then choose Never Send to Spam and Click Create Filter.

Thank you in advance, I appreciate it.