“Sorry, but what do you mean when you say that?”

When asked politely, this question is the ultimate “fluff-cutter.” It helps us boil down to the specifics.

A few other fluff cutter questions..

“Why do you feel we need to do that?”

“What is the rationale behind doing this?”

“I don’t understand. Could you help clarify that?”

As you might have observed, “I don’t understand” fits very nicely at the start of any of the “fluff-cutters.” One of the key steps to understanding is acknowledging we do not understand..