3 weapons of the resistance

I’ve been swimming nearly every day in the past few months. The water is beginning to become warmer but this wasn’t the case 2 months back. I’d be jumping into what felt like shards of ice (I’m exaggerating of course – the temperature was probably around 21-22 and cold!) at the end of a long day with no one in the pool but myself. In short, I was prime target for the resistance. It had this big voice in my head telling me to go back every time I stepped near the tool.

So, of course, I did exactly the opposite. I wanted to understand the resistance and decided to spend a few days studying it. I discovered there are 3 weapons the resistance uses consistently.

1. Time. The first thing the resistance says is “You don’t need to do this today. You can do this tomorrow.” It hates deadlines and loves playing for time and procrastinating. To give you an example, in the first few days, I’d manage to get into the water (at waist level) and it would take a full 3-4 minutes before I willed myself to start swimming. These 3-4 minutes were spent in dialog with the resistance. So, after a while, I just started jumping in. No time for negotiation.

2. Disregard of your reputation. The resistance doesn’t care about the past. You could have a reputation as a resistance fighter and it wouldn’t matter. The resistance is all about the here and now. The only thing it hates is confidence. After a while, I started gaining confidence that, no matter how cold the water was, I wouldn’t turn back. Once it knows you know, it finds it hard to fight you.

3. Lack of clarity. This idea is building on the idea of confidence. If you walk in saying – “I’m going to swim 30 minutes and will do it no matter what” – it is hard for the resistance to negotiate. Clarity is the death blow. Use it.

Eventually, that’s how I kept up my swimming habit – I jumped in when I was unsure how cold the water was, I had clear goals and objectives and always repeated to myself “I’ve never regretted a swim yet”, and I built confidence over time that I’d jump in now matter what.

Of course, this is applicable far beyond the pool to every activity that makes us better – getting important things done, studying, exercising, reading, etc. It’s the same 3 weapons.

Once you understand the resistance, it is easier to fight it.

Worry if it comes too easy

I’m listening to Sir Alex Ferguson’s autobiography and a point Sir Alex raised was his worry if a player’s transfer came too easily. He spoke about 2 instances when he went about signing players who seemed like “no brainers” and faced no resistance to sign them. He worried. And rightly so – they didn’t turn out to be successful at Manchester United.

The same point came up in a discussion with a friend yesterday – he said the best things in life come in somewhat absurd circumstances. There’s that maniacal effort, that surge of effort and emotion as we close in, and that craziness before it happens.

I’ve found that to be repeatedly true as well. Most things worth having have come in crazy circumstances. And, I can think of a couple of instances where everything looked like smooth sailing on major projects before the whole thing fell apart.

If something important is happening all too easy, maybe it’s time to pause and ask – why am I so lucky?

And, if you are looking at something important happening and find the schedule leading up to it absolutely nuts, good for you. That’s just a sign that all is normal in this world.

Josephine Ng on workplace, women, and leadership

featured

Dhanya interviewed Josephine Ng after seeing her on TV in a show about women CEOs in Singapore.

Josephine retired from running an ad agency, and now runs a social enterprise that provides development opportunities for women of any age. She and her husband run this business together. It’s a simple idea – they run expert-managed alteration houses in Orchard. The venue looks less like the regular alteration house we would have been to and  more like a classy fashion house.

You can read more about Alteration Initiative and Josephine Ng at http://www.alteration.com.sg/

My favorite bits –

“Business concept wise, we felt there was a huge market gap for high quality alteration. If you look at Singapore, or even Asia – alteration has been very hole in the wall, very messy, they would start looking for your things everywhere. There would be threads all over the place.”

“As for the group of people we wanted to help, we sought to speak to social initiative experts. Single mothers were a group of people who came up. They would like flexible work hours, and ideally work from home even. So we put sewing and single mothers together. If they have the basic skill, we could help them improve/teach them and help them earn a decent living.”

“Currently our beneficiary group includes matured women. More than 50% of our staff includes women above 59 years of age, formerly employed women who for whatever the reason can’t go back to their employment.”

“When they first come in it’s a huge culture shock for them, with or without skill. Even with skill they find that we are very particular about our workmanship. Every little thing matters in our work – the thread colour, inseam finish, outside finish, straightness of line.”

“One of the things I am very proud of doing is this – of creating women who can think about what they are doing, and not do it blindly. They learn to put in the extra effort, to show care.”

“I remember this as our very first experience. When we redecorated our workspaces, we thought a lot about the customer’s view. Coming from an ad agency, that was very important to us, the ambiance. We spent money on doing up the decor and the especially the lights. When they went in, they asked why the lights were so dark, and why were the cabinets all black. To them the setup of the tailor’s work station was important. And we ended up realizing how our thought process went against what was really important.”

“It’s always about this one thing – whether we are doing enough to create value.”

Thanks Josephine for taking the time. Full transcript, as always, on RealLeaders.tv

Just build it

It is easy to feel stuck with the status quo. “That’s how things work here” and all that. Our natural reaction to that is a powerful emotion – discontent. When you feel that sense of discontent and annoyance at the status quo, don’t just swallow it and walk away.

It is worth remembering that everything that exists today, i.e. the status quo, was created by human beings just like you and me. They weren’t necessarily smarter or better – they just channelled their discontent to build things.

Choosing to build what you care about doesn’t mean success is assured. If anything, the odds of failure are extremely high. But, the odds of becoming wiser are really high too. It might not work. And, if it doesn’t, you’ll extract valuable learnings from it anyway.

A bunch of friends and I were discontented with the options available for charitable giving. We wanted something more long term, more sustainable. So, we’ve created our own. And, boy, are we struggling! I think we might have made every misstep in the book so far – we took too long to decide a name, we took too long to get our act together and get ourselves registered, we didn’t realize our first potential partner didn’t have legal authorization until the last minute, etc., etc. We’re making so many mistakes that I intend to create a series around the challenges of building a charitable organization as soon as our revamped website is up (coming very soon). But, it promises to be a very interesting journey. We wake up knowing we’re in complete control of having the sort of impact we want to have in the lives of those who were born with far less than us. And, it is quite a challenge to build a 100 year project – which is what we aspire to do.

So, if you’re feeling stuck and discontented, channel that emotion. Build what matters to you. You’ll scream a bit, learn a lot, grow, and have fun in the process. And, most importantly, you’ll realize that everything we see around us is all invented by people just like us..  about time we got to some inventing as well.

Mix strong opinions with big ears

Venture capitalist Brad Feld had a fantastic post up yesterday – “Mix strong opinions with big ears.” Go read it.

“I know a lot of people who have strong opinions. I know a lot of other people who are excellent listeners. The venn diagram of the intersection of the two is uncomfortably small.”

I love this. I have strong opinions myself. My ears could be bigger. In Brad’s words –

“Big open ears doesn’t mean that you just listen. It means you are a good listener. An active listener. One who incorporates what he is hearing into the conversation in real time. You are comfortable responding with a modification to an opinion or perspective as a result of new information. You are comfortable challenging, and being challenged, in the goal of getting to a good collaborate answer, rather than just absorbing information but then coming back later as though there was never any information shared.”

One of my favorite wiser friends does this really well. You always feel listened to even if he completely disagrees. And, after you finish, he’ll explain why he feels you’ve missed the point. In contrast, I often let my impatience comes through.

This isn’t easy. It is no wonder Aristotle said “It is the mark of an educated mind to be able to entertain a thought without accepting it.”

That’s why “mix strong opinions with big ears” is a great line. It is both a guide of an ideal state as well as a guide for what to look for in advisors and sparring partners. I’ll remember this in my next passionate debate. Thanks Brad.

Why talk about failure?

I talk a lot about failure in this blog – about the emotions involved, about picking ourselves up, about focusing on the process, and about ensuring we learn from them. I thought I’d write about why I do this.

I find that there aren’t enough blog posts about normal life on the internet. You have tons of blog posts around how to sell better, market better, build a better company, and so on. You have many praising successful people/reflecting on why people were successes. And the ones that have real life applicability are those that talk about the “7 ways to be happy” or the “30 things you need to do stay productive.” I read/skim through all these sorts of posts but I don’t think they do the topic of failure justice.

When we play an opponent who is 7% better than us, experiments have concluded that we only win 30% of the time. However, we feel great about winning since winning has that challenge. If we seek learning and growth in our times, the circumstances (our main opponent) is regularly 7-10% better than we are. This means a failure rate of 70-80%. That’s normal life – you fail a lot and win sometimes. The win feels great and, more often than not, the previous failures don’t matter as much because it only takes one good thing to work out. That one break can change everything.

So, we spend 70-80% of our lives facing challenges and failures. And, yet, we don’t talk about it. Instead, we find our resolve to fight further dampened when we compare the highlight reels of our friends on Facebook to our dirty “behind-the-scenes” video.

That’s why I talk a lot about failure. In a way, it tells me everything is normal in the world. I hope it tells you that too because we all have our troubles and challenges. We all are defined by the choices we make. And, if you are going through a tough time now, life has repeatedly demonstrated to me that a good process, a good heart, and hard work make it through in the end.

We do. We fail. We learn. We love. We laugh. We live. I guess that’s really what this blog is about.

The joy of hitting rock bottom

Whenever I go through a tough phase, I always look forward to that moment when I hit rock bottom. That’s the moment when things can’t feel any worse and when anything that follows will be an improvement.

How do you know you’ve hit rock bottom? From past experience, you just know!

Rock bottom is a great place to be as the only way is up.

If you’re going through a tough phase, don’t push rock bottom away. Welcome it with open arms. Failure is not in hitting rock bottom. Failure is not working hard to make it back again. Falling is inevitable. Failure is not.

A life well lived enjoys more failures than successes. Rock bottom is just part of living and thriving. It teaches us humility and makes life interesting. Pick yourself up. Get on with it.

The Curve Ball Will Come

Out of every 100 plans we make, 95 of them will have a curve ball.

There are 2 issues with curve balls –
1. They are hard to plan for (there’s a reason they’re called “curve balls”).
2. They surprise us. And we hate surprises.

We can attempt to mitigate the planning issue by working out various possible scenarios – from best case to worst case. But, that’s no guarantee we’ll be able to mitigate it. Preparation is good, however.

What we can do is ensure we eliminate the emotion of surprise. Just expect a curve ball every time you make a plan. I’d even say – be surprised if a curve ball doesn’t come. It generally will. Don’t be surprised. Curve balls are about as certain as summers every year.

And, it’s the curve balls that make the journey interesting and learning filled anyway…

The Big Rocks

We always have 3 types of tasks – big rocks, small rocks, and minutiae.

The minutiae are the easiest to get done. We get checks on our checklist for sending our email, following up on something, and cleaning something else. We face the resistance when we do minutiae but only at about 20% of it’s strength. The resistance doesn’t mind the minutiae much.

The small rocks are those tasks that need a bit of thought and effort. They’re more or less in our comfort zone. We need to get these done and we face the resistance at about 50% of it’s strength.

The big rocks are where we face the resistance at full strength. The resistance conjures up excuses the moment we think about them. At our end, we KNOW it is these tasks we must tackle. But, the resistance convinces us that it is better to direct our energies into the small rocks and minutiae because we know we’ll get those done. There are no guarantees we’ll get the big rocks done. The resistance paints these frightening prospects – most of them involve us unable to deal with the debilitating failure.

You know what the big rocks are. You have the big rocks in order for your day, your week, your month, and perhaps even for your year. There aren’t resistance or procrastination hacks that can help us get through to our big rocks. We just have to make the decision to not tolerate the resistance and procrastination. We only get what we tolerate.

Our efforts at plugging away on our big rocks may not work. We just need to suck it up and get on with it.

Staying safe

John Nicholson, a football writer, had a very good post on the (legendary?) manager of Arsenal football club, Arsene Wenger.

Arsene Wenger had a few good years at the start of his tenure at Arsenal when he was seen as the “innovator” with a different approach to management and football. Over time, however, the other managers caught on and Wenger lost that edge. He delivered 7 trophies in his first 500 games and exactly 0 in his next 500 and Arsenal have consistently been also-rans – almost there but not really. John Nicholson points to conservatism for that run. Arsenal have been afraid of taking that gamble and have thus stagnated.

While John Nicholson largely sees people as conservatives and risk-takers, I tend to thing we have both within us. Of course, we lean towards one side or the other for most decisions but we do have it in us to be both prevention-focused and promotion-focused. There are times when it is fully advisable to be prevention focused – if you are unsure about the safety of that bungee jump vendor, don’t do that bungee jump. Yet, for the most part, I think we’re better off being promotion focused. (Unless you are a lawyer and maybe, even then, you’re better off being cautious at work and throwing the caution to the wind at home).

I think it makes for a more interesting and maybe even a happier life. Yes, regular risk-takers see a fair bit of pain but they also see learning and wisdom. There’s almost nothing more dangerous than the status quo and nothing more debilitating than stagnation. It’s good to ask the questions, push our boundaries, look for new possibilities, try different things, fail, gain some perspective and then try again. The journey will have more failures than wins but wins feel much better when they are few and far between.

And, as John Nic says, “if you never fall in love you’ll never have your heart broken but what kind of life is it to live which pulls back on the big stuff for fear of both the heartache and the glory it can bring.”

There are few things as dangerous as staying safe.