At an event with folks from various industries, we sat down to talk through the most challenging issues we were facing.
After the discussion, the facilitator said something telling that made us all chuckle. She said she’d been hosting these discussions for over 15 years. And not once was the most challenging issue a technical problem. People seemed to find their way through those.
Instead they were always human challenges. Dealing with insecurities, vested interests, conflicting incentives, and contrasting values was what made work challenging.
Soft skills are the hard skills.