Daily fluctuations, weekly consistency

A time/priority management observation – the more I embrace and accept daily fluctuations and inconsistency, the more it enables weekly consistency.

Putting too much pressure on getting something done on any given day often doesn’t pan out. We often face unexpected roadblocks, random events that take up our time, and occasional bad luck. But, viewed over the course of a week, there’s plenty of time to recover, re-prioritize, and respond.

Managing our time and priorities is a portfolio game… and weeks are the atomic unit of the portfolio.

Your manager in the product team

A note for new subscribers: This post is part of a series on my notes on technology product management (this is what I do for a living). You might notice that these posts often link to older posts in the series on LinkedIn even though they are all available on this blog. That is intended for folks who only want to follow future product management related posts. Finally, for all those of you who don’t build tech products for a living, I believe many of these notes have broader applicability. And, I hope you find that to be the case as well…

Let’s imagine we posed a question to a group of Product Managers – can you share the list of folks/functions on your product team?

What list would you expect?

When I’ve asked this question, I’ve received answers that I cluster into 4 groups (illustrative).

This turns out to be a helpful way to think about the product team as well… with one exception.

That exception is one that is often absent from lists that describe the product team – the PM Manager

I consider that a big miss because good PM managers play two vital roles to help IC/individual contributor PMs be effective-

A) They help provide the organizational context and feedback you need to be successful: This includes providing clear guidance on overall strategic direction that helps you align your strategy/metrics and also providing feedback on your plans based on their experience.

B) They provide air cover when you need it (and it is likely you’ll need it this week): This is the more critical role the IC PM manager plays. In cultures that hold PMs as the “DRI” or Directly Responsible Individual, the IC PM is accountable for the performance of the product without having any formal reporting authority over the product team. As a result, executing parts of the job may involve pushing folks/rubbing folks the wrong way (when the pushing is over done as you figure out the right balance) from time to time. In such times, air cover is key.

Air cover isn’t just about your manager being the voice of reason to balance your role on the team. It also helps provide the space to execute with confidence that you have the space to try things and fail. An absence of air cover almost always results in an absence in experimentation and, thus, growth – both of the product and the person.

Finally, there is no one else in the organization who is more vested in your success. So, it is a bit of a no brainer to invest in this relationship. And, I’d go as far as to say highly functional product teams rarely become that way without a strong PM <> PM Manager relationship.

Building a great relationships with your manager: As in many matrixed organizations, the PM manager <> IC PM relationship can be a weird one. Depending on the nature of your product, you may be able to get by with little to no working overlap.

And, while there are a lot of folks who attempt to get by with that low touch relationship, my recommended approach would the opposite. So, here goes:

1. Invest heavily in getting to know and understand each other upfront. In a new role, spend time in your onboarding period to get to know and understand your manager. A simple way to do this is to request an hour to do a “user manual” session. Introduce yourselves to each other, share what matters to you and ask questions to better understand what drives them, understand how best to communicate with them, and what they’d love to see in a direct report.

The more you can get to know and understand each other upfront, the quicker you’ll enable trust to follow.

2. Share and involve them as much as possible – allow them to choose how much they’d like to be involved: With their permission, share and involve them as much as possible. Share early thinking/riffs on product direction/wireframes and invite them to brainstorming meetings/team meetings. If they show up on those docs and meetings, ask for feedback and act on that feedback.

I recognize this is sometimes viewed as contrarian advice. I’ve met with a few folk over the past months who’ve all shared situations that share a common cause – the absence of an open channel of communication with their manager. And, in every one of these cases, they were told by someone to only present “the good stuff” to their manager. So, they went through great pains to curate the good stuff and left aside topics that mattered – the pressure they were feeling, the challenges they were facing, and so on.

However, when they’re in the loop, they get to understand the challenges you are facing and how you operate. The better they understand this, the more they can provide specific guidance and trust you. And, the more they can trust you, the more context, scope, and air cover they will provide for you to steepen your learning curve and be successful.

There’s also limited long term upside in an out-of-the-loop manager. If you’re making big mistakes in doing your job, it is best you course correct at the earliest with help from the person who is most invested in making you successful. And, if you are doing your job well, that’s a really good thing for your manager to see.

And, if you don’t trust that your manager is invested in making you successful, it is likely time to leave.

Bonus tip: In the absence of your manager being able to participate in your meetings, a weekly 1:1 is a great forum to keep your manager in the loop. Keep a shared 1:1 doc, populate with the agenda in advance, and keep the hairiest topics right on top of that agenda.

3. For your part, do everything you can do make their life easier. Baseball executive Theo Epstein once said – “Whoever your boss is, or your bosses are, they have 20 percent of their job that they just don’t like. So if you can ask them or figure out what that 20 percent is, and figure out a way to do it for them, you’ll make them really happy, improve their quality of life and their work experience.”

There are many variants of this advice and they’re all valid. The principles at play here are as follows –

1. Everyone has a manager whose job it is to keep them accountable. Even the CEO reports to a board who, in turn, is accountable to shareholders. Understanding how to manage these managers is important for career success and happiness.

2. Become an incredibly valuable direct report and be the sort of person who removes more problems than you create.

These principles are, of course, equally applicable to the IC PM.

Managers make or break our experience. Aside from a few extraneous situations, it is highly unlikely we get anywhere if we have a poor relationship with our manager. In these situations, it is best to leave and find a new home.

On the other hand, if you’re considering a new role, it is worth prioritizing a connection with your prospective manager as among the most important criteria. When you choose well, you work with managers who appreciate your strengths and help ensure your weaknesses don’t get in the way.

And, every once a while, thanks to the power of incredibly aligned  incentives, these relationships transcend work relationships to become deep friendships.

When that happens, it turns out to be special – both for our career growth and our happiness.

Ending legacy admissions at Hopkins

The Dean of Johns Hopkins shared why they ended Legacy Admissions on The Atlantic. While the whole piece is worth reading, here are a couple of powerful paragraphs


Legacy preferences—the admissions advantage given to family of alumni—are generally alien to Canadian (and, indeed, European) universities. And I never became reconciled to the prevalence of this form of hereditary privilege in American higher education, particularly given this country’s deeply ingrained commitment to the ideals of merit and equal opportunity.

In the intensely competitive process of admission to America’s selective universities, the advantage afforded legacy students is no small matter. One study that looked at admissions to elite colleges in 1997 estimated that legacy status afforded applicants an admissions boost equivalent to an added 160 points on the SAT. Another study, which looked at admissions to 30 highly selective institutions in 2007, concluded that legacy applicants were more than three times as likely to be admitted as their non-legacy peers. Because legacy students at these schools are more likely to be wealthy and white than non-legacy students, the very existence of legacy preferences limits access for high-achieving low- and middle-income students, and also for African American, Latino, and Native American students.

—Today, according to the economist Raj Chetty and his colleagues, a child without a college degree from a family in the lowest income quintile has only a 5 percent chance of moving to the highest quintile. But if that child graduates from one of America’s most selective universities, the odds of making that leap rise to 60 percent.

Screaming kids and reactions that never help

When you’re standing opposite a screaming kid (usually caused by some combination of pain, hunger, or tiredness), there are two reactions that never help –

1. Getting angry

2. Taking it personally

I think I’ve made some progress on being more even tempered in the past 3 years. But, as I realized recently, I’ve got ways to go with not taking it personally.

Of course, this isn’t limited to losing patience with a screaming kid. I have work to do with my impatience in general. And, as per usual, parenting has just revealed something I need to work on nevertheless.

The first step, regardless, is consistent awareness.

Working on it…

The answer is probably not on your phone

I experienced a moment of insecurity about a decision I’d made recently. And, I noticed that my instinctive response when I experienced that feeling was to check my phone.

Because that’s what the phone often does – it diffuses some tension with a short term endorphin hit.

At that moment, I heard a wiser part of myself say – “The answer is probably not on your phone.”

Indeed, it isn’t.

The answer tend to lie within us. And, when that isn’t true, it tends to lie with the people we love around us.

Appreciation and psychological safety

It is amazing how much more interesting and productive discussions within a team are when every contributing team member unambiguously feels appreciated.

There’s plenty of evidence that the presence of psychological safety signals a productive team dynamic. And, in my experience, the presence of ample amounts of appreciation in turn is a strong leading indicator of the presence of psychological safety.

Understanding the news and working with data

There’s a learning curve involved with understanding how the news works.

We might begin – as kids at least – with the assumption that the news is the objective list of everything of note that is happening around us/the world. But, we learn over time that a big part of understanding the news is looking beyond what is presented to us and asking 3 questions –

1. How was the information sourced/collected?
2. What have they omitted/chosen to omit?
3. What is the bias in their reporting?

Interestingly, the learning curve around working with data when we make product and business decisions is no different. The early promise of big data was that large amounts of data would solve any problem.

That promise didn’t pan out.

So, asking the above questions when we look at data/analysis and marrying a desire for data with a healthy skepticism for what it is telling us ensures we keep asking the questions that help get us closer to the truth.

As in the case of the news, better to replace “data driven” with “data informed.”

Roy Disney and Bob Iger- Ego and Respect

Bob Iger, in his so far excellent book “The Ride of a Lifetime,” shares a story about he went about diffusing an ongoing public outcry from Roy Disney, nephew of Walt Disney, just after he was appointed CEO.

Roy Disney had been public in his unhappiness with former CEO Michael Eisner and eventually resigned from Disney’s Board in protest. And, he wasn’t happy with Bob Iger’s selection as the latter was COO during the last 5 years of Eisner’s rein.

After a conversation with Roy, Bob Iger shared that he realized there were a lot of pent up emotions behind Roy’s behavior. He felt he had been slighted and disrespected by Eisner and the rest of the board. And, most importantly, he was hurting at parting with the legendary company founded by his uncle.

So, Bob Iger went about making a few small changes – he gave Roy Disney the title of Chairman Emeritus and made arrangements for a small consulting fee and an office at Disney headquarters. Roy, for his part, agreed to call off the lawsuit.

The lesson Bob Iger shares is the recognition that most people just want a bit of respect. And, in difficult situations, it is so important to not let our ego get in the way of that happening.

It resonated.

Intermittent Fasting – week 2

I started intermittent fasting in earnest this new year. Tim Spector’s excellent book – The Diet Myth – reminded me of the reasons most cultures/religions recommend fasting.

After testing it over the holiday/reflection season, I’ve decided to experiment with
the 16/8 diet. This means eating between ~12pm-8pm and fasting for the remaining 16 hours. I haven’t been strict about the 16 hours – I have probably averaged between 15 and 16 hours.

So, why IF and why now?

I know a few friends and family members who swear by it. Nearly everyone I know has done it for weight loss. That wasn’t an interesting reason to me.

Instead, the health rationale for fasting, in general, and intermittent fasting made sense to me intuitively. The evidence for the health benefits have been stacking up over the years as well.

While I can’t attest to the health benefits just as yet, my experience over the past week and a half has been very positive. I knew not to expect any serious hunger pangs as I’d been testing it for most of December. However, the biggest positive has been getting an uninterrupted-by-breakfast stretch of deep work at the start of the day.

Looking forward to seeing how this plays out over the course of the year. For now, this change seems to be a keeper.

PS: I’ve mentioned The Diet Myth a bunch over the past months. It was recommended by James in response to a post on the challenges with diet research. Thanks for the recommendation, James – clearly high impact. :-)