I have no idea why my memory – which usually does pretty ok in most issues but it somehow fails me when it comes to names and results in the common ‘uh – Sorry, I didn’t catch your name/I just forgot your name?’ scenario.
I do know that the only reason that this happens is that moment of lack of focus when introducing myself to the person and vice versa. Remembering and using names can change things and turn previously hostile scenarios into warmer and more personal situations. I guess I can go on reminding myself about the importance of names – however, I feel that the best reminder, as always, lies in a simple quote. A great company had a truly amazing boss and the biggest testimony the employees gave when the boss retired was –
‘He remember each and every one of our names’ ..