I realize distance makes things very tough for any kind of relationships. I didn’t necessarily have to be at a ‘distance’ to realize this of course. But, as a result of living practically away from my ‘home base’ for 6 months now, I have realized a few things about long distance friendships-
Category: Everything else
On the power of checklists
‘Under conditions of true complexity, a centralized command-and-control decision chain doesn’t work all that well. Instead we get better results by codifying what needs to happen into a simple checklist and giving people the freedom to act and adapt using their best judgment’
The Situation: Hurricane Katrina hit New Orleans on August 29, 2005. A lone agent of the FEMA (Federal Emergency Management Agency) actually spotted the situation in a helicopter and immediately filed an email report to the centre as all other communication failed. But, none of the FEMA top management used email..
In the meanwhile Wal-mart, a company known for great systems for all eventualities (much like Mcdonalds), had 126 stores in the New Orleans region.
Wal-mart’s Response: CEO Lee Scott immediately sanctioned all his managers to ‘make the best decision’ they could ‘and above all, do the right thing.’ Acting in accordance to their checklists and judgment –
– Wal-mart distributed diapers, water, baby formula, food, sleeping bags and toiletries to all affected residents
– One assistant manager even took a bull dozer worth of food and gave it away to residents.
– Another broke into the store’s pharmacy when the hospital ran out of medicines and was later lauded by senior management
– Wal-mart even supplied the National Guard with food and water a day before the federal government could respond
By the end, Wal-Mart sent 2,498 trailer loads of supplies and donated more than $3.5 million in merchandise. This demonstrates better than ever that checklists work very well in complex situations as they hit a balance between what usually seem conflicting virtues
I read a detailed summary of this book this week and I have been very impressed! The author, Atul Gawande, is a famous surgeon and as the medical, aviation and construction industries use checklists more extensively, Atul is very aware of their impact. He makes a strong case for us to use checklists extensively in our lives – especially since they ensure we don’t sleep up in a crisis situation! More on this next week maybe.. :)
Sporting Nirvana
A few things that came to mind on this wonderful sporting day –
Songs and us
When an emotion attaches itself to an incident or experience, it makes for a strong memory. (This is thanks to a close friend who is very biology inclined)
‘We live in a society where pizza gets to your house before the police’ :)
Hahaha.. Happy Friday!
Already read it. Thanks anyway
A friend just forwarded a story the other day with good intentions. She knows I like reading good stories as I use them for one thing or the other (this blog, for example).
‘There’s been nothing but discipline, discipline, discipline all my life.’ | Celine Dion
Happy Thursday all!
‘Being a professional is doing the things you love to do on days you don’t feel like doing them’ | Irving Wallace
Struggling to be ‘professional’ today with a big India Pakistan cricket game now!!
‘Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment.’
Fabulous advice (for me, at the very least).. haha
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