No Shortcuts

I’ve been going through a very intense period the past few days. An easy measure of that is the fact that I’ve hardly managed to speak to family. That’s saying something. The other easy measure is that I had to spend a few minutes today picking my learning for the day. I generally decide in 30 seconds but today, it took 5 minutes.

So, I decided to go with a learning that popped up in my head twice in the past week. I met with a wise friend yesterday who had just completed one month in a new job. He spoke of ‘long days’ as he was getting settled in his new role and remarked ‘There really is no other way to do it. You just have to dive right in.’

The other experience that I had a couple of days back was when I was taking part in a fun competition. Our team decided to do a video as our entry and as we just had an hour during the day, we were up from 11.30pm to 3.30pm to the get the thing done. We didn’t win but we knew we gave a very good shot and I personally had the satisfaction that we didn’t cut any corners.

There was no other way to get it done though. We just had to clock in the hours. Of course, most of us hadn’t slept for days but it really didn’t matter – the desire to get a great piece of work done was stronger. At the end of the day, it’s about doing the right thing, doing the best and making it count. There is no easy, only right.

There are no shortcuts. Just ask Barclays Capital..

Daniel Ha, CEO and Co-Founder of Disqus: Interview 21 – Real Leader Interviews

I am a huge fan of Disqus. It is my commenting system of choice and it’s one of those products I cannot stop recommending. I can count up to 8 bloggers who switched to Disqus thanks to my recommendation – I can’t think of too many other products I evangelize as much.
Disqus was co-founded by Daniel Ha. Along with close friend Jason Yan, he founded this online discussion and commenting service for websites, while at UC Davis and I was obviously delighted to have had some of his time for a very insightful 30 minute discussion.

About Daniel: Daniel is the CEO and co-founder of Disqus, a company he co-founded with close friend Jason Yan in 2007. Disqus is based in San Francisco and is a small but quickly growing company that aims to improve conversations online. Today, the Disqus commenting platform is used by it’s 79 million users across some of the largest sites on the web.


Rohan: What is the back-story of Daniel the person?


Daniel: Disqus is my first company and it is also my first job. I did techno internships when I was in college and had a number of other jobs. However, as far as out of school concerns Disqus is my first project. That’s the same story wit my co-founder. We started Disqus while we were still in school. We loved building things and we moved straight into crossing all the hurdles that come with working with larger companies. Very soon we found out that we were really interested in pursuing Disqus!

Rohan: Where did you grow up? What is your personal story?Daniel: I grew up in San Francisco in the Bay area. It is right next to Silicon Valley, San Jose. My father worked with tech companies on the finance and business side of things. He gave me the opportunity to learn about companies out there! I was really inspired by that.

I guess that’s like growing up in Hollywood and seeing movie and music studios all around you, being right in the middle of it. That’s how I never knew any other life from tech. I also realised that some people do not have this kind of an opportunity.
I was always into computers and technology. I started working with computers very early on, between the ages of 7 and 9 years. I started with simple programming. I started using the web a little bit after middle school. When I was 13 maybe 12 I met another little boy named Jason, who ended up being my co-founder in Disqus. We met in an advanced algorithm class in middle school. The first thing we ever did together was to play Star Craft. We got together to build a website which was a way for us to share music. This was probably around 1997, which was a little bit before peer-to-peer got popular!

We got a lot of online forums and discussion boards. Apart from that we were the nerdy kids in school, so we were able to work these projects! Through out though high school we were not as close and we lost touch for a while. We reconnected and went to the same college at University of California, Davis. It is outside of Bay Area, north of California. We did Computer science and Engineering. It was almost like we picked up stuff from our 13-14 year old selves. Now we were 18-19 and we had started working together!

Over the couple of years we did a lot of micro projects and I think a big driving factor was that we were really bored in school. A lot of the science classes were already done for us. So we did a lot of unrelated things before we finished up school.

I really did not like Chemistry. In the end I had this one class to take for graduation. We felt we had learnt everything there was to learn. And we realised there was a lot of opportunity waiting for us. We started Disqus in 2007 and started making it a company really in 2008!

Rohan: So what was the inspiration for starting Disqus? To improve your own blog or for blogs in general?Daniel: I am a non-blogger. I would not pretend to know much about this. Thinking back I had read a lot of blogs, but I never had one myself. Disqus started as a way for us to take what we know about good online communities from all the time we spent on message boards, RC Channels and other micro communities that exist all over the web to talk about movies and music. We wanted to link up all these small communities were we end up making a lot of friends over common topics. We wanted Disqus to be a new way for discussion platforms to work. So Disqus became something that was not only better software but understood how communities interacted.

One of the initial ideas was to make this completely network based. Say I was on a particular network and I talked about something in which I was a complete badass knowing all there was to know. And when I travelled to something completely different like say video games, they are not exactly the same communities, but a lot of cues about my contribution existed. And so we started off with this project and called it Disqus. One of the things that we did was look at the way it worked.

We figured out a way to put a microform that embedded into the website itself. At that time I was going to start another blog. I have started lots of blogs but I have never really kept up with them in the form of blog posts. Disqus was an excuse for me to say if I disconnected with my blogging I would still like to keep my engagement around. So we simplified the process and over time it looks just like comments and nothing else. So what started off as a discussion platform became a comment system and now we are on a path to go back to discussion platform.

Rohan: What is the vision ten years from now for Disqus?Daniel: I look at the web today where there are a lot of huge answers on social networking. That is because we have a lot of personal information about people, which makes a lot of transactions and exchanges very authentic. I can buy something online and I can have a good sense of who you are. That’s the sort of dimension that has opened up. It has created a lot of excitement by making everything more social and interactive. I think that’s a very cool thing.
It really does make you think about where that ticks and how that makes the audience to relate to the true philosophies of web. When I got familiar with the Internet and the web, it was a lot of exchange of ideas and thoughts. Now days it’s mostly about people who are defined by the ideas they share. I sort of think Disqus as a place for web communities were discussions still matter.

Independent publishers and bloggers are struggling because while they have great content, they need to do something more to give a unique experience to their user. Some people do that by creating a brand image. The newsletters and publishers have their own stamp.

All we want to do is help the small communities create their own mark and space. When you are creating a community you are creating a nightclub or a bar or a lounge where people comment. They like people not because they know them from another life, but because they like the same content and exchanges. Bigger brands like Fox News, or CNN have an image, which resonates.
We certainly don’t want to take and own the concept of commenting. There is discussion happening everywhere on the phone, on the web, on the television and on the street and we want to help build communities that are super strong.

Rohan: You are a Silicon Valley boy. What inspires and drives you?Daniel: Lot of things inspire me personally and that’s because of people around me. I think I am inspired by the things people do. I am really fascinated on a macro scale about technology being commoditised. I should explain that a little bit!

Right now in Silicon Valley, San Francisco everything is considered a technology company. Maybe you are creating a new way for transportation or you are creating a new way for digital avatars to have conversations, or new ways of commenting. If you think about it, it’s interesting because 100 years ago, companies were electric companies? If you used electricity you were unique and that was your classification.
Right now we use technology and we can’t really be tech companies right? I am really excited about where this whole thing is headed. Just understanding that as a whole, we are not just building technology companies. It’s just a commoditised thing. People would build on what we are doing right now. I am really excited about what the next two generations of people using Internet would make out of it! That’s what drives me! What I am doing today with Disqus has a potential to shape the Internet and the way things function. We want a scenario where Internet is being taken for granted. Right now the infrastructure is still being built. The walls are still being built. And we are in it shaping someone’s foundation!

Rohan: Who would say are mentors who have inspired you?
Daniel: This might sound a little cheesy but my long time role model has always been my dad. He got me into pretty much anything I was interested in like cars and computers. A lot of his work ethics and his view on technology inspire me. I still talk to him about all these things. He’s always been a very curious person – making sure that I had access to gadgets and electronics. It has given me an incredible opportunity to get things I have always wanted to.
Other sources of inspirations are living in this area – where I am constantly surrounded by entrepreneurs of all areas and ages with different drives – all of whom really care about what they are doing. You can’t help but feel a bit lazy in comparison to them. So you always work a bit harder to achieve a little more.
We did something called Y Combinator. We met a lot of great guys at YC and our current neighbours are from YC as well.

Otherwise, I like Henry Ford as a person – his views on industries and what that means for people and companies. His impact has been far reaching.
Rohan: Was there a defining moment in this entire journey? Or was it just a gradual evolution?
Daniel: We had a bunch of major milestones along the way. I would say that nothing would ever top the first couple of weeks of getting started. A lot of it was the transition from playing house to running house.

Me and my co-founder, we would met up at a diners at college. It was during breaks while we were still in school. We would come up with fake business plans and fake product documents. It was this sort of make-believe and fun-pretend exercise. Its funny that after all the research of seeing who does what and how, you end up throwing everything and doing it your own way.

Rohan: What are little things you do in your week to stay productive?
Daniel: I am a big list maker. It’s always big things to small things and medium things featuring there. Every week is a list of small things on a bullet list that need to be accomplished to make next week better than this week! I usually have 20-30 items on the list. I try to identify the top 2-3 that just has to be done. Every time I start a new project I start with Evernote or a notebook.

People always come up with challenges but the details it takes to address them can get fuzzy. I like to keep things in a very execution driven thing. I never do anything unless it’s on my bullet list and all the steps needed are listed down there. I find it very helpful!

Rohan: What is your message to those who are watching this/reading this?
Daniel: You are never too good for any opportunity. That was very helpful to get my foot in the door for various things.

You really need a lot of advice for how to do things. People do put a lot of ideas around how valuable your time is and how you should do something. Never let that cloud your judgement for taking up opportunities! Anything that comes up that could lead you to something new, you should go for it.

When you are starting something new you will always have something else as your competition. They can be better in every way. But you can be more prolific and you can try harder. It’s really easy to drag your feet when there is so much advice out there.

In this ecosystem its very interesting that everyone has done some version of what you are trying to do. In the technology, entrepreneur or marketing side, someone likely has more experience. Whatever decision you do make, make a push on it. Do not give up on it!

Thank you Daniel for that! We heard some really interesting ideas about technology in the future. And hey we love lists too!

Dhanya, EB and yours truly..

On John F Kennedy and Assumptions

This week’s book learning is from ‘Start with Why’ by Simon Sinek-

‘On a cold January day, a forty-three-year-old man was sworn in as the chief executive of his country. By his side stood his predecessor, a famous general who, fifteen years earlier, had commanded his nation’s armed forces in a war that resulted in the defeat of Germany. The young leader was raised in the Roman Catholic faith. He spent the next five hours watching parades in his honour and stayed up celebrating until three o’clock in the morning.’

You know who is being described, right?

It’s January 30, 1933 and we’re describing Adolf Hitler and not, as most people would assume (and as I did when I was reading it!), John F. Kennedy.

The point here is, we make assumptions. We make assumptions about the world around us based on sometimes incomplete or false information. I was convinced that it was John F. Kennedy until I saw that one minor little detail: the date.

When it was thought the world was flat, there was very little exploration as people feared they might fall off the edge of the earth. It wasn’t until that minor detail was revealed—the world is round—that behaviours changed on a massive scale. Trade, ideas, people travelled unleashing all kinds of innovations and advancements. The correction of a simple false assumption moved the human race forward.

Do we ask ourselves why we make the decisions we make? Do we truly understand why we do what we do or do we just make assumptions?

Isn’t this a case to be incredibly curious and to keep testing our assumptions?

After all, the correction of a simple false assumption could transform our lives..

Here’s to questioning 3 long held assumptions this week!

There are Always Better, Smarter and Luckier Folks

As human beings, we never make decisions in a void. The only way we assign a value for something new is by comparing it’s worth to something we already do know.

Let’s imagine we climb Mount K2, the 2nd tallest mountain in the world. If our immediate friend’s circle have never managed to scale a peak of that height, we’d likely be feeling good about ourselves. If, however, our immediate group of friends have all climbed Mount Everest, the chances are that we wouldn’t be feeling all that great. In fact, we might even feel inadequate.

The big problem with making these comparisons is that the act of continuously doing so only breeds insecurity. And happiness rarely exists (happily) alongside insecurity.

I guess what helps is accepting at some level that there are always going to be better, smarter and luckier folks around us. That’s just the way of life. And that’s not the case in absolutes either. They may be better, smarter and luckier in our eyes and not in their own. Better, best etc are all relative after all.

What we can be the best at, then, is obvious. We almost have a fiduciary duty to our investors (i.e. ourselves to start with!) to be the best at being ourselves. If all we spend our time thinking about is how to be someone else, then isn’t that a damned sure way of wasting a lifetime?

Life is Not a Popularity Contest

This is turning out to be a week of travels. It was Austria in the first half of the week (unplanned) and Switzerland in the second half (planned). I’m on serious sleep debt the last few days but when the talk came up of a football session at 6.30am this morning, it was too good to resist.

20 minutes into the game, my empty stomach was sending strong signals to get some food. So, I dutifully obliged and ran to the restaurant where they’d just set up a breakfast table and grabbed a few bananas for the rest.

Now, the lady in the restaurant was understandably not pleased. This is Switzerland, they actually follow rules here. “If everyone is like you, our guests won’t have breakfast.”

I pointed out that I AM one of those guests who would be eating the food anyway. But then again, I’m used to bad service in Switzerland so I made my exit pretty quickly and met a wiser friend getting out for a run. He was happy to see some food and I made sure I highlighted the ‘cost of getting these – an upset restaurant manager.

And that’s when he said – “It doesn’t matter. Life is not a popularity contest.”

Life is not a popularity contest.

It made me wonder – How much of our lives do we spend trying to be popular though? What if searching for popular was indeed the problem?

Life is not a popularity contest.

Word.

There is No Training Quite Like War

Every time I’m amidst a challenging period, I think of the adage ‘Where it rains, it pours.’ All sorts of funny little issues seem to be pop up just about then.

On cue, I am then reminded of a wonderful Muhammad Ali quote –

‘It isn’t the mountains ahead to climb that wear you out; it’s the pebble in your shoe.’

And my observation here is that the pebbles only pop up when you are sprinting up the mountain at a time when you definitely do not have the time to stop, take your shoe off and take them off.

That’s why I say there is no training quite like war. While I haven’t been a soldier myself, I often compare difficult periods in day to day living to war (naivette, very likely!). It doesn’t matter how much practice you do and how sophisticated your equipment and methods may be, there’s nothing quite like the real thing. Dealing with all these pebbles that can each potentially drive you crazy in the midst of extreme chaos – now, that’s a challenge like no other.

And, of course, we can only ignore these pebbles at our peril. It only takes a small crack in the rails to de-rail a massive train. The small stuff matters.

So, what can we do then?

Sweat the small stuff. Keep running. And win.

Work Hacks Wednesday: Being Mindful of the Battery

One of the analogies I heard best when hearing of introversion and extraversion is the analogy of the battery.

If you imagine your energy as that of a battery, do you ‘charge’ during social interaction (eg: a team dinner)? or discharge?

In principle. extraverts get ‘charged’ up during social interactions while introverts don’t. And, by extraverts/introverts, I mean those whose dominant tendencies are so. No one is a 100% extravert or introvert. A bit of detail here.

This matters a fair bit because our treatment of our battery plays a big role in our energy the next day/week. Examples –

An introvert would not find it fun at all to go for a team dinner during an intense week as it would take up vital re-charging time at home.

An introvert would be far less energized on Monday morning if her weekend is spent on long ultra-social interactions after a very social/intense week at work.

Conversely, an extravert would be very dull on Monday morning if his weekend was spent all alone after a week spent in a room doing desk research.

Our social interactions play a big role in determining our ‘charge’. We all have our unique thresholds for people interactions in our life. And I see few things as important as making sure we are close to this threshold or sweet spot since there’s almost nothing more important that we bring to work than our energy/a fully charged battery.

Off The Cuff

“It was only an off-the-cuff remark. Man, that was taken ever so seriously.” – I complained to a friend.

His reply was classic. “You’re past the age where you will actually say something stupid on purpose. Now, it’s your off-the-cuff remarks that will land you into trouble.”

It’s a line I’ve been thinking about a lot over the last few days. We say so much that we often tend to underestimate the power of the things we say. Every little things provokes some sort of a reaction from the person sitting opposite. Whether it’s positive, negative, energizing or dampening, it’s all up to us.

And of course, even our ‘off-the-cuff’ remarks count.

I had re-posted a brilliant Seth Godin post that urged us to ‘Write like you talk. Often.’ Perhaps, it’s worthwhile to also add ‘Talk like you write. Thoughtfully.’

Making Your Circumstances

Today’s good morning quote is one from Napoleon Bonaparte –

Circumstances? I make circumstances.

I’ve written about my struggle with balancing push and pull over the years when it comes to attempting to get what I want. I’m convinced that the magic, like in most other things, lies somewhere in between the two. We need to sit back, be patient and pick the right time (i.e. pull) many a time in our life and then again, there are times we need brute force (i.e. push) to make our way.

Today, I’m thinking about the push part of things.

I was in conversation with a friend on Saturday when we were thinking of something I needed done. We looked at the 2 possible ways of doing it and we realized that the odds on one of them were very very long. The odds on the other? I described them as roulette odds.

I remember putting the phone down and thinking of the task ahead remembering the portion about the odds and realized – the odds are never right. The stars always look unfavourable, the timing is nearly always bad, the chances are always incredibly low – when has it ever been easy?

We all have goals. Some of these are important and some of these not. For the important goals, we often seek help and advice as achieving these goals always calls for some push and looking for external push often helps in the early stages. It’s really vital we go to the people who’ve been there and done that, for advice because bad advice (generally from people who haven’t done it themselves) can crush our spirit, make it limp and make the goal look insurmountable. Push matters. We have to learn to do what it takes to give us the push necessary.

The circumstances are never going to be right. We just have to make them so.

On Depression and Delusion

This week’s learning is from ‘The Geography of Bliss’ by Eric Weiner.

Martin Seligman, founder of the positive-psychology movement conducted multiple experiments exploring how happy people and depressed people remembered their pasts. He was surprised to find only one fundamental difference –

– Happy people remembered more good events in their lives than actually occurred while..

– Depressed people remembered the past accurately

Essentially, he discovered that realists were typically at least a little depressed while optimists were generally at least a little delusional.

How do we remember our pasts? What kind of stories do we tell ourselves? Do we try and stick to reality (what is reality anyway?) or do we permit ourselves to be slightly ‘deluded’ so we can be that bit happier?

I found this story to have a big personal impact (even before I’d read it for the first time!). A few months back, I’d had a conversation with a friend about a past experience that I didn’t look back on positively. Essentially, I always had a negative response when the experience was brought up.

During the conversation, I realized my interpretation of that experience wasn’t helping. It’s high time I focused on what I learnt and moved on. Seligman would call that ‘Learned optimism’.

Here’s to remembering our past with a ‘pinch of salt‘ this week!