Whenever you’re debating how a product or user experience should work and find yourself spinning, it’s worth going back to two questions.
Are we clear about what problem we’re solving?
Are we clear what the solution looks like from the user’s perspective?
Most confusion traces back to one of two failure modes — either we’re solving the wrong problem, or we’ve gotten so attached to what we want to build that we’ve lost sight of what the user actually needs.
