I switched on my laptop today working through 3 possible ideas from today that I wanted to write about. I then read Seth’s post, shelved all those ideas for the coming days, and decided to just share it in full.
“If a customer, a colleague or a friend is generous enough to share their feelings, those feelings are what they are.
We might disagree with the assumptions that led to those feelings. But acknowledging that the feelings are real is a great place to begin a conversation.
“You feel this way” is not the same as “Everyone who experienced what you experienced would feel the same way.”
It spoke to a mistake I’ve made many a time in the past – not being able to separate the feelings from my disagreement about the assumptions.
I hope to do better.
Thank you, Seth.