I bought a backpack from Osprey recently. The guarantee tag caught my eye.
It said – “Osprey will repair any damage or defect for any reason free of charge – whether it was purchased in 1974 or yesterday. If we are unable to perform a functional repair on your pack, we will happily replace it. We proudly stand behind this guarantee, so much so that it bears the signature of company founder and head designer, Mike Pfotenhauer.”
As I read this, I felt the pride that the Osprey team takes in shipping great products.
It gave me goosebumps.