The problem that appears

We’re always better off starting with the assumption that the problem that appears in front of us is not the problem that needs to be solved.

It is almost always just a symptom. And, treating symptoms does little good.

We need to either swim upstream to understand the root cause or do the work to figure out the question behind the question.

Reacting to the problem at hand instead of responding to it by going upstream is what separates the amateur from the professional.