Effective responses to product feedback

Effective responses to good product feedback from stakeholders that matter (key customers/power users/executives) tend to have two ingredients –

1. An acknowledgment of the pain they’re feeling. This indicates both an awareness of the problem and the willingness to take responsibility for it.

2. An ETA for a fix or an ETA for that ETA. When we add a date, we transform our words into a commitment for follow up again. In the absence of that date, all we’re left with are words.

And, as the Westerosi might say, “words are wind.” :-)