Referring to the work we do in our offices as a collection of puzzles – instead of “problems” or “issues” – can have a very positive effect on our attitude toward them.
Using the word “puzzle” helps drive home the realization that it is a privilege to do work that is sometimes challenging, rarely difficult, and never hard.
Hard is when we have to struggle for the basics, toil in the sun to put food on the table, or hope for someone’s generosity to find shelter. Everyone reading this has luckily escaped hard.
So, don’t stress about the puzzle of the moment. Instead, divert that stress into momentum to do our best to remove “hard” for those who experience it.