I was about to take a (rare) taxi/rideshare the other day and decided to give Lyft a shot. And, not for the first time, the Lyft screen refused to move past the “Poor network connection” screen.
Uber, it turned out, worked just fine.
It reminded me that availability/up-time and site speed are among the most powerful user-facing features we can build into our products. Put differently, make sure the basic stuff works. And, try to make it work fast.
Sometimes, in the rush to solve interesting problems and add value, it is easy to forget that.