What consistently good communicators do

What consistently good communicators do: Prepare thoroughly, show up on time, seek to understand, be thoughtful about their contributions, pay attention to non-verbal cues, and follow up.

When they do all of this, they succeed in reaching the people they’re speaking to in the right context – unerringly.

It turns out that being a consistently good communicator is largely determined by what we do when we’re not trying to communicate.