How we create standards

Every day, we have the opportunity to pick the standard our work will live up to. But, how do we create it?

A friend pointed out that the general misconception here is that it is the standard of the big projects that matter. I can see why that might be the case. It is the end-of-year examinations mindset.

But, standards are created by the smallest actions on our worst days. They are a function of how we treat people when we’re low on energy and hungry, of how much we get done on a slow day and what we do when the stakes are low.

Standards follow character – how we behave when no one is looking. And, we build character by doing the small things with extraordinary love.

In the long run, these small things are the big things.

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