Actions unmask intent

In the short run, you might be able to act your way out of showing your true intent. You could pretend to care even if you don’t. You could pretend to be trustworthy even if you aren’t. You can pretend to be curious even if your intent is only to self promote. And, you can pretend to only want to influence when your intent is to manipulate and engage in politics.

Great actors can do all of this in the short run. They can outshine those who really care.

In the long run, however, your intent will show. It is impossible for the actor to cover all bases over a long trail of actions. Company A might have the best customer service ad campaign of all time but if its staff consistently brush customers away, the ad campaign’s effects will come to naught and may even result in negativity.

Actions, over time, unmask intent.

So much better, then, to just be upfront about what you care about and be consistent all around.

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