Here’s this week’s 200 word idea thanks to Decisive by Chip Heath and Dan Heath..
At a time when call-centers kept revisiting their hiring process because the average employee left within 3 months, Evolve tried a different approach. They called it “a realistic job preview.”
On day 1, the trainers showed applicants everything negative about the job. They took them through an example of a bad customer call with an irate customer who insulted them, then spoke about the bad hours and the difficulties to commute to their center.
Almost as soon as they started this practice, they experienced decrease in turnover with savings of $1.6M in a call-center that employed 5000. The reason for the success of the job preview was not because it scared off applicants. Very few actually change their decision. Instead, it simply ensures vaccinated them to surprises and made them decide they would succeed.
As a result, the author’s advise – when starting on a new project, try getting a preview from others who have done it. These experiences trigger coping mechanisms and help us trigger responses long before we face real problems.
Source and thanks to: www.EBSketchin.com
When we are no longer able to change a situation, we are challenged to change ourselves. – Viktor Frankl
A Learning a Day 