If something goes wrong because of a mistake made by 2 people, the quickest remedies occur when both folks are willing to admit they made a mistake. “Sorry, I screwed up. What do we need to do to fix it?”
However, most large corporations make a game of this. Instead of using mistakes as an opportunity to reflect and get better, they start playing the blame game. That’s how we build an environment with decreasing trust levels since people are afraid to apologize on an email because they believe it’ll be taken out of context. It is a legitimate fear.
However, it also serves as a great test for a team’s culture – how willing is someone on the team to meet someone else at the half way mark? How willing are 2 people on the team to look others in the eye and say – “Sorry, we screwed up. And we’re going to work hard to fix it.”
Perhaps that ought to be the trust marker as we build our own teams. Great relationships are made of people willing to meet the other half-way. Great teams are no different.