The hotel I am in has a policy – they will only accept your laundry bag if you mark out the number of clothes of each kind on an extensive checklist. As filling that form would mean missing a train, I let them know that I trusted them to do the right thing.
The guy at the reception uttered those dreaded 5 words.
“Sorry sir. It’s hotel policy.”
It’s easy to trace what happened – some customer once created a massive hue and cry because of a missing dress. So, the management decided to issue a policy. In that one moment of anger, they punished hundreds of future customers who weren’t out to get them till the end of time.
Derek Sivers has a brilliant 2 minute video on this –
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A Learning a Day 