Advice

Advice can be a beautiful thing if it comes when asked. When asked is probably the most crucial part. I learnt this over time as I doled out lots of well intention-ed free advice in the past. It was often listened to, never acted upon. (I used to be shocked then..)

And it is when I thought of myself in the place of the receiver that my perspective changed. The teacher can teach only when the student is ready after all.

I think I do that less now.

So, every once in a while, when I speak to a much wiser friend, I try and make it a point to ask for his point of view and advice on situations.(I realized he too must have gone through a similar learning curve many years ago as he never doles out any advice unless pushed.)

And when I was at a crossroads the other day and needed his point of view, I got this gem. I am still trying to figure out a way to add this to my Desktop Wallpaper as I found it incredibly inspiring…

‘You’ve got to keep doing what you think is right. And then keep pushing. 

Isn’t that what life is about? 

On some days, it’s painful. Sure…

 But that doesn’t mean you stop doing what you think is right.

All you have to do is remember that no situation you face is beyond you.

You will get past whatever life throws at you.

That’s just how it is.’ 

Simple. And Profound.

Speaking of simple and profound,  Godin had another masterpiece his blog today on Roads not taken.

We Are All Weird

I think Seth Godin is spot on with the title of his new book. We are all weird. We all have our own unique set of habits, insecurities, beliefs – a combined set that is one without any duplicates. And this is thanks to the fact that all these are influenced by the people we meet and connect with – our parents, close friends, mentors, spouses etc.

This is pretty incredible given there are more than 6 billion of us. All originals. And all weird, in our own sweet way.

I think it takes a lot of time to accept this fact – it was for me, atleast. As a close friend remarked yesterday, it’s been over 5 years since I left home. And these 5 years have been an incredible experience – applying principles learnt at home, assimilating from the ‘real’ world and meeting and spending time with many fantastic people. The best way I’ve understood this over time is by thinking of those I consider my own ‘Board of Directors’ –  these are some great folks who I go to for mentorship and advice. It’s amazing how different and diverse they are in their approaches. A couple of examples come to mind – while one doesn’t believe in the importance of birthdays, another would swear by them and similarly, while one swears by the importance of motivational/self-help books, another doesn’t believe in self help books at all.

Over time, I’ve learnt to appreciate their differences as I realize it is that diversity that contributes to my learning and understanding of the fact that we are all weird. And it is this diversity that has gradually led me to accept myself as I am (It’s still an ongoing process). Over time, I’ve learnt to understand and appreciate the differences between principles and approaches because I realize that while their approaches may be different, it’s their principles that I respect – incredible levels of integrity, commitment to family and relationships and a spirit of lifelong learning.

The reason I say this is because, like many many others, I felt that tinge of sadness when I read about Steve Jobs’ death. And I found myself reflecting on this whole concept of principles and approaches in relation to him.

I had just recently read ‘The Second Coming of Steve Jobs’ by Alan Deutschman – a book that gave brilliant insight into the man. His was the typical story of a young man caught in the media’s eye and struggling with what it meant for him and what to do about it. The book details tales of his often fearsome personality and it made me wonder if I would have wanted to work with him IF I had a chance.

And, after reading the book, I remember thinking there would be no way I would have done so. He seemed like quite a crazy personality.

That knee-jerk reaction came back to me as I was thinking of Principles and Approaches the other day. And I realized that what I was reacting to was his ‘Approach’ i.e. his often unpredictable personality. And it was when I reflected on his principles – of excellence, of continuous improvement, of a relentless search for perfection, of minimalism – that I realized that my thinking needed a different perspective.

(Of course, there are a lot of big assumptions here in this hypothetical situation. But, well, what are we without our imagination? ;))

He once said – ‘My job is to not be easy on people. My job is to make them better.’ 


I think that said it all.

Thanks Steve, for being weird. And changing the world, for the better. You will be missed. 

Expanding the Circle of Missed – Seth Godin

Of all blogs I follow and get inspired by, Seth Godin’s blog has to be right up there. He almost never fails to dazzle. And it is no wonder that he is such a successful writer.

And, after a statue day yesterday, I was on the lookout for some inspiration and I opened up my blogroll this morning to read..

Expanding the circle of ‘missed’ by Seth Godin

Would they miss you if you didn’t show up? Would they miss your brand or your writing or your leadership?

If you work at the local fast food joint or the local library and you don’t show up for work, do they consider shutting the place down? If you’re on the team at the ER and you have a bad day, would someone die?

Everyone is capable of being missed. Most of us would be missed by our family if we secretly moved to Perth in the middle of the night. The question, then, is not whether or not you’re capable of being missed. The question is whether you will choose to be missed by a wider circle of people.

It’s a risk, of course. You have to extend yourself. You must make promises (and then keep them.) More pressure than it might be worth.

Except when it is.

It spoke to me.

We live, we do, occasionally we succeed, other times we don’t, we learn, we live..
Thanks Seth, for the inspiration.

The Stonehenge and Arrogance

I was at the Stonehenge the other day with friends on a road trip. We got lucky with the weather and thanks to a close friend being a brilliant photographer, we got some really nice pictures as well.

This second picture was tweaked of course and paints a really ethereal, almost mysterious picture. And that got me thinking..
Here lay a pile of huge stones, deliberately built for some purpose, that have lasted for centuries. Yet, we don’t know what they were put together for. 
We have guesses – thousands of them. But we don’t know. 
And that, for me, is simply magical. 
The biggest issue for our race as we progress is that we are at a danger of loss of fantasy in debate. I remember growing up and having heated debates on topics for hours that were never resolved. These days, such debates end in 5 minutes with a ‘Let’s google it’ line. 
We can find anything we want. Debates are not necessary. Thank You. 
Our race is understandably arrogant. We have made tremendous progress and we are getting closer and closer to truly unraveling how the world works. Science is killing religious myths by establishing hard facts and theories that make intuitive sense. And of course, Google and Wikipedia have answers to everything, all available at a fingertip near you.
And that’s precisely why I love to see our failure to understand the Stonehenge. I revel in it. Failure gives us perspective. Failure triumphs arrogance.
And most importantly, it is this failure that permits us to dream and to not constrain ourselves by the world of logic and hard facts for a little while. Maybe this small dream would give way to bigger dreams. In the age of information overload, the difference maker may just lie in our ability to dream.
The realm of success and achievement aside, quite simply and rather vitally, what would we be without our dreams?

Mom: Interview I – RealAcad Mondays

Starting this week, we have a new feature coming up on this blog – RealAcad Mondays.As many of the regulars in this little community know, I am an active and proud RealAcader and have blogged about it a few times (There’s a video here that may help for those who have no idea what RealAcad is about). And over the past couple of months, we have been considering launching a feature called Learning from the ‘Real’ Leaders – wherein we would interview all those wonderful people who inspire us. And I am pleased to bring this feature to you right here on this blog!

Over the next many weeks, months and years, I hope to continue this feature with an interview every fortnight (or even weekly if we can manage it!) from people who inspire me/other RealAcaders/you (if you are up for it!). I think it would make for a phenomenal learning experience understanding what drives people who inspire us.

To get the ball rolling, I have here an interview with Mrs.Swapna Nair (better known on this blog as ‘Mom’).

An Introduction:

Of all the people who have inspired me in my life, my mom has ‘tenure’ of sorts. Aside from the tiny detail that she’s the first person I ‘met’ on this planet and the other tiny detail that she got me started on my journey here, she has been a source of continuing inspiration.

She has always taken what she has done to a whole new level. As a teacher, she was consistently chosen as among the city’s, the state’s and the nation’s leading teachers giving her opportunities to visit the United States and Singapore on various programs. In fact, it was after her 1st program thanks to which she spent a month in California that she decided that I should study make it a point to study abroad and get exposed. And, thanks to her push, I did.

Aside from being a teaching superstar, she is, in my mind atleast, the true traveler. There may be many who have traveled to many more new lands, but few I know match her curiosity, openness to culture, love of history and love of new cuisine. The biggest lesson I’ve learnt from my Mom is her openness. The adage ‘The purpose of education is to replace an empty mind with an open one’ is one she epitomizes. Forever open to trying new things and new technology, she is now at home with an Android phone (soon to be converted to iOS :)), an iPad and has her own blog as well. Probably most importantly, she has always been comfortable around people who know more than her because she is the ideal student in many ways – always eager to absorb and forever humble. It’s that quality that makes her the outstanding teacher that she is.

An amazing storyteller, a great poet, a very passionate person with a great sense of humor, she has been adding joy and learning to the lives of her students for 22 years now. And all the while, she has been a fantastic mother who lead our family through some very dark moments and also been an extremely cool Mom and friend to all my close friends as well. Quite a person, quite a story.

I feel it is fitting that we begin this interview with a teacher – for it is a profession that truly deserves the highest respect.

And like everything else, her answers to my 3 questions touched me. Thanks Mom, for..everything.

1. What energizes/inspires you?

Each day as I enter the school I work in, I am energized. The eager faces of my students, the challenges awaiting me boost my energy levels. Each day is different. The experience of teaching the same subject to different groups is amazingly different and varied. The challenge of accepting each child as he or she is adrenaline to me. Each mind is an enigma. Each little heart holds abundant treasure. I feel so magical when I am in their presence.

2. Looking back, what has been the most defining experience in your life?

The most defining moment in my life is definitely the birth of my son. When I held him first a new vein of life surged through me. I was born again, in a new role,. The role of a lifetime, being a mother! Every moment has been a poetic journey so far. The roles have reversed. Today he is my mentor. I am once again in a new role, his disciple.

3. What is your advice to leaders who will be reading this?

My passion is teaching and every waking moment I decide to be the most inspiring teacher. Each day I learn something new. This excites me. I have realized that to ‘learn’ we must be like a sponge ready to absorb. Some may be positive while some maybe negative, nevertheless it is ‘learning’. Learning can come from anybody. It may be from a child, a colleague, the the elevator guy, a vendor….

Somewhere, sometime the learning will come of use.

Leadership is also often about delegation of work. This builds the team. If every leader can nurture and train future leaders, it is the sign of positive leadership.

A doctor cures, an engineer builds, a trainer trains, a teacher teaches while a leader inspires!!!

Looking forward to your thoughts and feedback on the first edition of ‘RealAcad Mondays’ in the comments. I am hopeful these will become 5-10 minute video clips in the future. One step at a time, though. :)

More on RealAcad Mondays

On Muhammad Ali and Sylvester Stallone

This week’s learning draws inspiration from ‘Success Principles’ by Jack Canfield.

On March 24, 1975, underdog Chuck Wepner took on World Heavyweight Champion Muhammad Ali.
The fight was legendary – Wepner lasted 15 rounds with Muhammad Ali almost knocking him out in the process. Eventually, he was knocked out in round 15 with 19 seconds to go.
Over a 1000 miles away, struggling actor Sylvester Stallone was very inspired by Wepner’s effort as an underdog fighter. So, he began writing the script for a story with him as the underdog boxer, Rocky. The rest, as they say, is history.

On hearing this story, I was reminded of a friend who responded to the 2008 oil crisis (when the oil price went down to $40 per gallon) by buying 600,000 gallons of oil (!). While the rest of the world was busy reading newspapers, he saw an opportunity. Two years later, the oil price was back to $120 per gallon. He sold it at 300%.

Millions watched the Ali-Wepner fight on television but one man decided to use it to catapult his struggling acting career to a million dollar one.

The point I am trying to make here is that we have ‘stimulus’ all around us that could inspire us to no end. The big question is if our minds are open to it.

Here’s to seeking inspiration from events around us this week!

A Touch of Geekery: Super-charging Your Outlook with Folder Sort

Thanks to Microsoft Office’s dominance, it is likely that you are using Outlook at work, at school or have even begun using it for your personal email.

As many of you know, I am a big Outlook Fan. I have discussed my love for Outlook before. I think one of my biggest learnings when it comes to Outlook is the difference knowledge of it’s features makes. Using Outlook’s ‘Rules’ alone, you can become a ‘no-spam-ninja’ within a month,  delay sending emails so you avoid  BSAK errors among others.

And then, you can take it to the next level by using Macros. A macro I have blogged about before is the ‘Never forget an attachment again’, a 1 step process that will alert you every time you say ‘attach/attached’ in an email and forget the attachment. (In a hurry, you may still miss this! But well, it helps 80% of the time.. :))

That brings me to the purpose of this post – to present to you – ‘The coolest simple Macro of them all’ – the FolderSort macro.

If you are using Outlook, you probably have folders to transfer emails into after you have read them. And most likely, you are dragging and dropping them into these folders which, over time, is a massive productive drain.

And thanks to this genius macro, I have not had to do any dragging and dropping for over 3 years now. It is a 5 step process and will work well for you. All you have to do is follow the process and you are a comment away if you have any questions of course.

Essentially, it’s 10 minutes of investment now or 100s of minutes of lost time dragging and dropping emails.

Before you begin, here’s what success will look like (screenshot from my own Outlook)
(The second is zoomed in).

(Click to view full size)

Essentially, what we are going to do is make these buttons – 1 for every folder that you have on your Outlook.

Step 1 – Copy the Macro from here and copy the code.  (The significance of the red is mentioned in the steps below)

Sub Newsletters()
On Error Resume Next 
    Dim objFolder As Outlook.MAPIFolder, objInbox As Outlook.MAPIFolder
    Dim objNS As Outlook.NameSpace, objItem As Outlook.MailItem 
    Set objNS = Application.GetNamespace(“MAPI”)
    Set objInbox = objNS.GetDefaultFolder(olFolderInbox)
    Set objFolder = objInbox.Folders(“Newsletters”)
‘Assume this is a mail folder 
    If objFolder Is Nothing Then
        MsgBox “This folder doesn’t exist!”, vbOKOnly + vbExclamation, “INVALID FOLDER”
    End If
    If Application.ActiveExplorer.Selection.Count = 0 Then
        ‘Require that this procedure be called only when a message is selected
        Exit Sub
    End If
    For Each objItem In Application.ActiveExplorer.Selection
        If objFolder.DefaultItemType = olMailItem Then
            If objItem.Class = olMail Then
                objItem.Move objFolder
            End If
        End If
    Next 
    Set objItem = Nothing
    Set objFolder = Nothing
    Set objInbox = Nothing
    Set objNS = Nothing
End Sub

Step 2 – Go to Tools -> Macro -> Visual Basic Editor

Step 3 – Copy the code into the window (on the left, might have to open up the ‘Project 1…’ till you get to ‘ThisOutlookSession’. the copied code will look like this.



Step 4 – Replace the red folder names with your real folder names
A small note here – please keep your folder name to 1 word to keep the code simple i.e. no ‘Personal Emails’ – just ‘Personal’.

If you would like 5 such buttons, just copy it 5 times and change the folder names accordingly.

Step 5 – You are essentially done. All you need to do is put it up on your Toolbar.
Right click anywhere on your toolbar and click on Customize

Go to Commands and select Macros on the left. You will see all the buttons you created.  

Just drag it onto your toolbar and voila your button is ready! Now you can customize it all you want.. Right clicking it will give you many options. You can change the name, edit the button image (as you can see, I have little colored images on mine)

This is as simple as it looks. As always, your questions are very welcome in the comments.

And of course, if you do decided to give this a shot and get these installed, do share your experience too!


This post is thanks to a certain Donna, from the community at AVC who asked for the Outlook macros. I hope you all find it useful. 

The World From Our Eyes

I noticed this clip on my Facebook feed and thought it had a great lesson.

It brought to mind the story of a father and son watching a parade. The son was perched on his father’s shoulder.
At the end of the parade, the father remarked about the great parade and performances. ‘What performances dad?’ – his little son asked quizzically. ‘I was looking at the cool trucks that were passing by.’
We go through any experiences in company but we often forget that our responses to situations depend greatly on our view of the world. We an choose to by unhappy and cynical or not. We can choose to be ‘judger’, or make the switch to ‘learner.’  
It really is a world full of choices and options. If we don’t see it, it’s time to look beyond the horn that’s blocking our view.. :)

When Protocol Takes Over

Thanks to a very unusual delay on Singapore Airlines’ part, I was facing a 6 hour wait at Heathrow Airport. With the ‘We have it so good‘ realizations of late, I was pretty pleased with my own response to the situation. No ‘playing victim’, no tantrums – my energy was focused on finding a place to work out of. Thanks to poor infrastructure, the only place to work out of was outside the ‘EAT.’ cafe. So, I got myself a customary snack and settled on my temporary workstation. 

An hour later, I had an employee request me to leave as they were shutting down. I requested him to let me continue to browse as there is no real fence or barricade separating the cafe seating and the rest of the sitting area and I explained to him that I would jump back in as soon as he was gone anyway. He relented, unhappily. 
Soon, I had another of his colleagues come and say ‘Sir, we’re closing. Please..’. As I was on a Skype call then, I decided to move out. They did their 30 minutes or so of cleaning and left the place. 
And of course, I was back right after they left. 
Protocol had taken over. They had done their duty, ticked their check lists and had gone home. They didn’t really care that the procedure was brain dead in the first place. 
I learnt a few things here –
– Empowerment is extremely important in the hospitality industry. Blind adherence to protocol doesn’t help at all. EAT. lost a lot more than it could possibly have gained from their response to the situation. 
– When you have something, share it. EAT. could have earned a lot of goodwill today by just allowing all passengers boarding the delayed flight to access their ‘desk’ area. Protocol ruined it for them. 
– It’s important to pick your battles. I’m glad I retreated when the 2nd employee asked me to move. I could have been stubborn (I have been in the past, often..) and then spoken to their superiors etc etc but I would have just lost both my energy and my happiness. Not worth it. 
– Technology gives us a tremendous amount of control over our productivity. Thanks to a smartphone and tethered internet, I’m just ploughing through my weekend task list as if nothing happened. It’s amazing how far we have come. 
And thank god we have the power to choose our response to situations that life throws at us. Being human has some really amazing advantages..

Don’t Be Impressed By Experience

As I was blogging about the story from my project in Oman the other day, I was reminded of another story from my very wise friend from the project. He told me a story from his life that had a very interesting moral. (For the sake of this story, let’s call him Mark)

Mark was about 21 and thanks to a unique set of circumstances, had been given the opportunity to run an under performing factory. The factory was traditionally rated low in the yearly inspections and when Mark learnt of the state of affairs, he decided to change that. The challenge, however, was that the next inspection was in 3 weeks.

All inspired, Mark began working feverishly with his team to get all the machines up to speed. Within a week or so, they had cleaned up all machines and ensured they were in top working condition – all machines, except one. So, they began working on that, but, despite their best efforts, it just refused to work. They still persisted but the machine would not budge.

At their wits end the night before the inspection, they gave up. They applied some extra grease and were hoping the inspector would be impressed by it’s looks and not ask them to demonstrate it’s working.

The next morning, their inspector came in. He was originally from France and spoke with a distinct French accent (I remember him saying he distinctly remembers the man and his accent). He walked around the factory asking them to demonstrate the various machines while he scribbled his assessment. And then, he came to our problem machine and asked them to switch it on.

And of course, it didn’t work. ‘Let me take a look’ – he said. Mark told him resignedly that they had tried everything and that it just wouldn’t work. But our inspector decided to take a close look. After carefully looking around and muttering to himself, he asked for some tools and tweaked some parts. ‘Switch it on’ – he said right after.

And voila! It worked perfectly!

When this happened, Mark became very upset. He was disconsolate. At the end of the inspection, the inspector finally said ‘You look upset. And I don’t understand why. This factory has got the highest grade in it’s history. You should be celebrating. I have never seen it in such top condition.’

‘How can I be? You fixed the machine in 5 minutes and we have been trying to fix it for 3 weeks! We must be no good.’

‘Mark, I have been inspecting factories for more than 20 years. How many such machines do you think I have seen?’

‘Thousands..’

‘And after having fixed thousands, wouldn’t you expect me to be able to fix this one?’ he asked.

Mark had no answer.

‘Don’t be impressed by experience, Mark.’ – The inspector said with a smile before he bade goodbye.


He remembers the story with great fondness to this day.

I was told this story as I was marveling at some of the things he was doing naturally on the project. And when he told me the story in response, I didn’t really know what to make of it. What else do you get impressed by, after all?

But, this story came back to me earlier this week. I had been working on an Excel model for the most part of last week and had gotten stuck. I had an Excel wizard come in and bail me out and make the model incredibly cool. I spent some time trying to understand how and why he had built the model the way he did and noticed that so many things he did were almost out of habit. And after one of my ‘why’ questions, he said ‘Rohan, I have built hundreds of these and over time, I know what not to do. It just comes with experience. When you finish doing a 100, you’ll be able to do all this as well!’

As a 22 year old in a whole new world, I find myself watching in awe thanks to many past masters who just ‘own’ what they do. However, I do find that the ones I look up to and admire are the ones willing to pass it on, to encourage, to nurture, to stay positive and calm through difficulties and to help others around them grow. And that doesn’t necessarily come with experience but with care, empathy and a desire to help others grow.

‘Don’t Be Impressed By Experience’ – more questions than answers on my understanding of this one. And I take that as a good sign…