Winning the battle.. losing the war..

Just read a nice story about a sage who had an argument with a King on who should cross a bridge first. Eventually, he was incensed enough to curse the king to turn into a demon and the demon ended up eating the sage..

At soccer today, I was caught in a dilemma playing with an aggressive amateur learning the ropes. Every time I got the ball, the guy lunged.. And I learnt my lesson in soccer when I fell and tore a bit of my chin. I can’t forget the hard words I got from a friend who said the smartest footballers are the ones who don’t get hurt.. They are the ones who manage to stay fit and keep at it..game after game.. So, here I was, trying to be the good guy and had a nice word with our lunging hero and the guy lost it on me. And I was half tempted to lose it as well.. and then stopped myself as the whole point of playing soccer was to have fun.. I’d win the battle maybe.. and lose the war..

You see, In the final analysis, it was between me and the ball anyway..

;)

Give people space..

always..

let them be.. if they want to talk, don’t worry – they will..

If they give you hints that they need time alone.. let them be.. unless you are so dead sure that they are in some sort of trouble and need you to save them..(yeah..only when it gets that heroic..)

else.. let people be.. they’ll be fine. they have been without you and me for so many years now, haven’t they?

Real education was..

really everything I learnt when I take away everything learnt by rote in school. Am not even sure if I learnt the stuff that mattered in school. However, I guess the system helped create an environment from which I could draw out some of the learning..

So, what is education? To each, his own is what I infer..

Ducks quack.. eagles fly

Years ago, my friend, Harvey Mackay, told me a wonderful story about a cab driver that proved this point. He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey.
He handed my friend a laminated card and said: ‘I’m Wally, your driver. While I’m loading your bags in the trunk I’d like you to read my mission statement.’ Taken aback, Harvey read the card. It said: Wally’s Mission Statement: “To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.” This blew Harvey away, especially when he noticed that the inside of the cab matched the outside. Spotlessly clean! As he slid behind the wheel, Wally said, ‘Would you like a cup of coffee? I have a thermos of regular and one of decaf.’
My friend said jokingly, ‘No, I’d prefer a soft drink.’ Wally smiled and said, ‘No problem. I have a cooler up front with regular and Diet Coke, water and orange juice.’ Almost stuttering, Harvey said, ‘I’ll take a Diet Coke.’ Handing him his drink, Wally said, ‘If you’d like something to read, I have The Wall Street Journal, Time, Sports Illustrated and USA Today.’ As they were pulling away, Wally handed my friend another laminated card. ‘These are the stations I get and the music they play, if you’d like tolisten to the radio.’ And as if that weren’t enough, Wally told Harvey that he had the air conditioning on and asked if the temperature was comfortable for him. Then he advised Harvey of the best route to his destination for that time of day. He also let him know that he’d be happy to chat and tell him about some of the sights or, if Harvey preferred, to leave him with his own thoughts. ‘Tell me, Wally,’ my amazed friend asked the driver, ‘have you always served customers like this?’ Wally smiled into the rearview mirror. ‘No, not always. In fact, it’s only been in the last two years. My first five years driving, I spent most of my time complaining like all the rest of the cabbies do.
Then I heard the personal growth guru, Wayne Dyer, on the radio one day. He had just written a book called You’ll See It When You Believe It. Dyer said that if you get up in the morning expecting to have a bad day, you’ll rarely disappoint yourself. He said, ‘Stop complaining! Differentiate yourself from your competition. Don’t be a duck. Be an eagle. Ducks quack and complain. Eagles soar above the crowd.” ‘That hit me right between the eyes,’ said Wally. ‘Dyer was really talking about me. I was always quacking and complaining, so I decided to change my attitude and become an eagle. I looked around at the other cabs and their drivers. The cabs were dirty, the drivers were unfriendly, and the customers were unhappy. So I decided to make some changes. I put in a few at a time. When my customers responded well, I did more.’
‘I take it that has paid off for you,’ Harvey said. ‘It sure has,’ Wally replied. ‘My first year as an eagle, I doubled my income from the previous year. This year I’ll probably quadruple it. You were lucky to get me today. I don’t sit at cabstands anymore. My customers call me for appointments on my cell phone or leave a message on my answering machine. If I can’t pick them up myself, I get a reliable cabbie friend to do it and I take a piece of the action.’
Wally was phenomenal. He was running a limo service out of a Yellow Cab. I’ve probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. Whenever I go to their cities, I give them a call. The rest of the drivers quacked like ducks and told me all the reasons they couldn’t do any of what I was suggesting.
Wally the Cab Driver made a different choice. He decided to stop quacking like ducks and start soaring like eagles. So, what are you?
No one can make you serve customers well. That’s because great service is a choice.

All hail Natalie Du Toit..

We all have been talking about Michael Phelp’s legendary achievements and his greatness at the Beijing Olympics. In the meanwhile, also competing was Natalie Du Toit. She swam in the gruelling 10km swimming marathon race and finished 16th. What’s so great about that?

She lost her left leg in a motorcycle accident 7 years ago..

And we think we have problems..

Empathize..

Very important to empathize when others are in trouble. Empathize first and then offer solution..

I was a meano today seeing a friend suffer with a sprain and I said – you know, this one time I had a bad neck sprain.. and anyway, she didnt react too well..

That’s the time to empathize and my reaction was exactly opposite to what should ideally have been the case!

When chips are down..

its good to buckle down and just do some really simple things because anything above simple could get screwed potentially.

Always good to speak to positive people as well! They lift your day..

Who’s positive? That definition would depend on who we each find positive. Generally, they are just a common bunch.. :D