Hail the fail whale – The 200 words project

Here’s this week’s 200 word idea from Things a Little Bird Told Me by Biz Stone.

Since Twitter was born out of a two week hackathon, the architecture of the site wasn’t built to handle its exploding growth and the service regularly went down.

Biz Stone, the voice of Twitter to its users, believed in being absolutely honest about the issues and the work being carried out by the Twitter team. While companies worked hard to convey a “perfect” image, his belief was that vulnerability is always rewarded with goodwill. So, the Twitter team created the now-famous “fail whale” – a humorous communication of the service’s outage.

He realized his approach was working just a few months in. When the Twitter team was working late at night before the Apple developer’s conference where an iPhone was rumored to be released, pizzas arrived at the office followed by a tweet from a few users asking if they’d received it. Their users didn’t think of Twitter as automated bots who caused them pain. Instead, they saw them as people working hard to make the service work. The fail whale went on to inspire many fan clubs and even a conference(!).

Here’s to vulnerability over attempts to look perfect.

Fail whaleSource and thanks to: www.EBSketchin.com

‘Perhaps the history of the errors of mankind, all things considered, is more valuable and interesting than that of their discoveries.’ | Biz Stone

Ray Dalio’s Principles

Ray Dalio is the founder of Bridgewater Associates, the world’s largest hedge fund. Bridgewater Associates grew to its current size thanks to its far-above-normal rate of returns. We did a case on Bridgewater Associates at school as an extreme example of employee culture. I use the word “extreme” because Ray Dalio has built a firm on a cultural “hyper-transparency.” At Bridgewater, employees seek out conflicts in pursuit of the “truth.” Given the rather cult-ish nature of the firm, it attracts a certain kind of person.

I was intrigued by Ray Dalio as some of his interviews revealed a disciplined and obsessive (is there any other kind of billionaire?) person who had an interesting take on markets and life that has evolved over time. For example, he has taken note of every investment decision he’s taken since the 1960s with the rationale behind them. And, over time, he’s studied the data to understand how the economic machine really works.

His approach to both the markets and life seemed very aligned around a principle-based approach he shared via a 109 page document with called ‘Principles‘ that is shared on Bridgewater’s website. So, I took some time over the past week to read the document. I was more interested in the part around fundamental principles as the management principles were derivative of that. These are a collection of quotes (similar ones grouped together) that resonated/made me think –


“Principles are concepts that can be applied over and over again in similar circumstances as distinct from narrow answers to specific questions. Principles connect your values to your actions.”

“Truth, more precisely, an accurate understanding of reality, is the essential foundation of producing good outcomes. Dreamers who achieve great things are not divorced from reality. Instead, they understand nature’s principles and make their invention to harness them. E.g. Flying.”

“The desire to evolve is probably humanity’s most pervasive driving force. And pursuing self interest in harmony with the laws of the universe and contributing to evolution is universally rewarded. Self-interest motivates people to do the difficult things that benefit them and that contribute to society. That, in turn, means they get rewarded financially.”

“Adaptation is simply adjusting appropriately to changes in one’s circumstance.”

“The quality of our lives depend on the quality of the decisions we make. Good decision makers learn to think about the second and subsequent-order consequences of their decision.”

“Happiness is often determined by how things turn out relative to expectations. You can choose to either have high expectations and strive to exceed them or lower expectations. Most choose first oath and hence have to keep evolve to be happy.” (My critique here is that Ray is talking about the feeling of happiness in the first bit. The state of happiness isn’t linked with outcomes. It is a way of being – in my opinion.)

“Pain + reflection = progress”


Ray Dalio’s approach to life and the markets has been to understand the principles that drive them. For example, he shares his mental model of the financial markets on a website called EconomicPrinciples.org. While I’m not sure I would have come to the same conclusions outlined in his approach to management, the document demonstrates incredible clarity of thought and alignment of values, principles and actions.

There is one footnote in the document where Ray asks every person to develop a “Principles” document. He also wishes he could read the principles of folks like Albert Einstein.

I wish that, too. Thanks for sharing this, Ray.

A beautiful mind parallel

I wrote about dealing with insecurities by making a case for selfishness a week ago. There are were a couple of sentences in that post that I thought I’d revisit.

“I am of the view that you don’t ever get rid of your demons. But, you do learn to keep them at bay. So, I don’t think you ever truly get rid of insecurities. You just learn to accept their presence, work with them, and consistently let your best self shine through.”

This was the single hardest concept that I have grappled with over the years. I initially operated with the assumption that you build self-confidence brick by brick and reach a point when you don’t ever see your insecurities again. It turns out that that is not true.

A parallel that came to mind was John Nash’s experience as depicted in the Oscar winning movie ‘A Beautiful Mind.’ In the end, Nash is shown to come to terms with his schizophrenia, but the characters from his delusions don’t go away. They’re still there. He’s just learnt to ignore them and carry on with his own life.

That’s a great way to think about insecurities. The best outcome of dealing with them and building our self-confidence isn’t that they disappear. We just learn to develop the self-awareness necessary to overcome them. Courage isn’t the absence of fear and insecurities, it is the realization that there are things more important than fear.

And, from personal experience, it is definitely the happier path…

Maximizing learn-rate – Being kind to yourself

If your response when you taste failure is to beat yourself up, it is natural that you will eventually fear failing.

But, isn’t that what we all do?

Maximizing learn-rate is on top of my mind as I had 2 days of ski lessons this week. After an encouraging first day, I had a challenging second day. And, as we progressed to a slightly tougher slope, I found it much harder to execute what I thought I’d learnt. For a good few minutes, I began wondering why I wasn’t getting it and, soon, I felt paralyzed. Negative self talk is the first step of a cycle that takes us nowhere.

The next step was to reverse the self talk and just try again.

It went better. I need more of that as I practice today.

My understanding of the situation is that my skill level is just what it is. Self talk isn’t going to improve it. But, as I start learning a new skill, there are many insecurities that get in the way of performing at the skill level I am at. It takes a while to build the confidence required to shove the insecurities aside. And, negative self talk is as potent a confidence destroyer as they come.

This post in one line? To learn better, be kind to yourself.

Lessons on branding from Blackbeard the Pirate – MBA Learnings

A brand is simply a network of associations that exist in the minds of customers. Seeing the famous Nike swoosh or the Coca Cola logo triggers associations in our mind.

Brand associations are incredibly powerful because they stick. Malaysian Airlines, for example, is likely to face the consequences of its two tragedies for a very long time. These discussions naturally lead us to discussions around what companies do with these associations – rebranding, repositioning, etc. We’ll leave those topics for a later time and, instead, learn from one of the early exponents of the power of a brand – Blackbeard the Pirate.

Edward Teach or “Blackbeard” is one of the most famous pirates in history. And, after an apprenticeship with some famous pirates of the day, he went on to build an empire of sorts. While he wasn’t the most successful pirate in terms of loot, he definitely succeeded in leaving behind an unparalleled legacy. Here’s how –

1. The name – Blackbeard. It is unknown where he got his famous nickname. Given his mastery of the art of building a brand, we could suspect that it might be the work of the man himself. He was a shrewd and calculating businessman who knew that intimidation mattered greatly as a pirate. The more intimidated his opposing ships were, the less men he would lose since they would give up without a fight.

2. Devil’s image. Blackbeard knew the importance of image in his line of work. Before battle, he would dress all in black, strap several pistols to his chest and put on a large black captain’s hat. Then, he would put slow burning fuses in his hair and beard. The fuses constantly sputtered and gave off smoke, which wreathed him in a perpetual greasy fog. He looked like a devil who had stepped right out of hell and onto a pirate ship and most of his victims simply surrendered their cargo rather than fight him.

3. The first pirate flag. Blackbeard was a true innovator in using insignia. He realized that he would be able to intimidate ships best if they knew he was coming from afar. So, he created his flag – a skeleton spearing a heart while toasting a devil. Pirates later simplified it to the modern version which just depicts a skull and bones.

Blackbeard Flag

Blackbeard understood that he wanted one association when people thought of him – fear. And, he carefully crafted an image around fear that has lasted well past his time. His is a wonderful lesson in building powerful brands while also prompting the question – what is your personal brand? Is it what you would like it to be? What do you do to live up to the brand you aspire to be?

As you can tell with Blackbeard’s tale, these often become self-fulfilling prophecies…

Maximizing learn-rate – look for the counter intuitive

Learn-rate is simply the speed at which you learn. And, I have a simple tactic for maximizing your learn-rate. Just look for what’s counter intuitive.

Every skill you attempt to pick up has a few elements that are counter intuitive. I’d argue that the more counter intuitive elements there are, the harder it is to learn the skill. Here are a couple of examples –

– If you are trying to learn the guitar, you have to learn to gravitate towards pain. Our natural reaction is to stop doing something if it is painful. When learning the guitar, it works the other way around. If you feel your fingers hurting when you try playing the F-chord, that’s a sign that you need to do a lot more of it.

– If you are learning to serve in tennis, you should look at where you want the ball to go. This is completely against our instinct to look at the racket and the ball. Also, we have to toss the ball higher than our normal zone of comfort.

– If you are learning to ski, there are a collection of counter intuitive ideas. First, you should always lean forward to keep control. This goes against our instinct to pull back when we move fast. Second, to turn right, you must put your tilt your left ankle and put your weight on it. Thirdly, like in tennis, you must keep your eyes on the trail in front of you. Finally, you have to go slow to go fast. This means you spend a lot of time making S-shapes so you don’t just speed down the hill, lose control and fall.

So, when you’re picking up your next skill, keep an eye for what’s counter intuitive and spend all your energy learning it. It works like magic.

Customizable

We are all exposed to industrial systems sooner or later in our lives. An outcome of having 7 billion people on the planet is that we’ve had to build industrial systems – school, college, the factory, etc. One consequence of these systems is that we’re conditioned to think of life like an assembly line – go to school, then get into a great college, then get a prestigious first job, then an elite masters program, then work in an exploding start-up and then build our own company. Or, the other way to think about it would be – study hard till you’re in college, then work hard while finding a partner, marry the partner, have kids, send kids to school, and let the cycle go on. Not much seems customizable. If anything, it feels like a never-ending list of things that just “have to be done.”

We crave connection as human beings. And, a result of this craving combined with technological advances is a slew of services like Facebook, Twitter, and the like. However, if we’re not careful, these can soon lead us to believe that there is a certain socially acceptable way to have fun, to go on vacation, or to even relax. After all, can it be a great vacation if it doesn’t make for a great profile picture?

But, here’s where it all breaks down –
1. Every bit of life is customizable. While large groups of us exhibit similar kinds of behavior (=> industrial systems work on average), we all have unique quirks. And, our happiness is entirely dependent on our quirks.
2. As a result, happiness exists in the customization. The less we feel like we’re going through life working through a pre-designed checklist,  the more we’re likely to be happy. The less we care about what others think, the more likely we’ll find our custom approach.
3. The less stuff we “have to do,” the happier we will be.

Our life is entirely what we make of it. And, the first step to making it what works for us is to realize that everything we take for granted was invented by people like and you and me.. and, that it is all customizable.

Lead bullets – The 200 words project

Here’s this week’s 200 word idea..

When Ben Horowitz was working for the web server team at Netscape, Microsoft created a rival web server product that was 5 times as fast as Netscape’s and gave it to customers for free. So, Ben began working hard on potential acquisition targets that could help Netscape overcome this problem.

When he shared the idea with his engineering counterpart, Bill Turpin, Bill listened and said – “Ben, those silver bullets that you are looking for are all fine. But, our server is FIVE times slower. There is no silver bullet that is going to fix that. We’re going to have to use a lot of ‘lead bullets.'”
So, the engineering team focused hard on the performance issues. And, Netscape soon beat Microsoft’s performance and grew web servers to a 400 million dollar business.

Later, as CEO of Opsware, when he found competitor BladeLogic consistently beating them on big deals, Ben had colleagues who suggested silver bullets like other acquisitions and pivots. But, he had learnt his lesson – they had to build a better product. No silver bullets, only lead bullets. That’s how they built a 1.6 billion dollar company.
Source and thanks to: The Hard Thing about Hard Things by Ben Horowitz

Lead Bullets

Source and thanks to: www.EBSketchin.com

‘There comes a time in every company’s life where it must fight for its life. If you find yourself running when you should be fighting, you need to ask yourself: “If our company isn’t good enough to win, then do we need to exist at all?”‘ | Ben Horowitz

I will do nothing else..

..until I make progress on my number 1 priority.

To this day, I haven’t found a single app or hack that accomplishes important work better than when I make this commitment. I’m just learning to be disciplined at breaking lists down into groups, prioritizing them and then getting to work.

Like all good things, the commitment just sets the stage for great follow up. There’s no way of escaping that.

The half-life of a failure

I heard back on 2 project outcomes yesterday – one went really well and one didn’t go so well. Guess which one I woke up thinking about?

The half-life of a failure is much much longer than the half-life of a success. So, the question then becomes – is there a way around it? Here’s how I think about it –

In the short term, I’m not sure there is. Successes and failures are a part of life and we have to learn to accept that failures stay longer with us. We expect negative emotions very intensely. There is no getting around that and you aren’t going to change your response overnight.

In the medium term, there are a few ideas that can help. The first is to develop a coping mechanism. I have developed two coping mechanisms that tend to help me. First, I give myself a certain stretch of time (depending on the size of the failure) to play victim. And I allow myself to kick myself and curse things a bit. Once I’m done with playing victim, I think about I learnt from the process and write about it. This part enables me to look back at the process that led to the outcome, draw my own conclusions about what went wrong and look forward to things that I should do better. The beautiful part of writing a daily blog that talks about seeing failures as learnings is that failures help me keep a steady pipeline of content. That’s not a bad outcome.

And, finally, in the long term, I see it as a part of a quest to become more zen – to accept the things I cannot change and focus intensely on the things I can. Every minute spent on a past result is a minute taken away from a future process, after all. I know this but it doesn’t make executing on it any easier.

As you can tell, I am in the “medium term” bit. This process has taken me about 6 years to internalize. Let’s hope I’ll be writing about the long term part 6 years from now. :-)