A few of my friends and family (me included), are using the Fitbit Flex and even have a Whatsapp discussion group around our 7 day step totals. Seeing the data has made our walking come into the spotlight . Every one of us is consciously thinking about how we can walk more in a day.
This isn’t surprising. What gets measured gets done.
If you’ve worked with poor customer service obsessed with “closing tickets,” you know that they’re measured on the number of tickets they closed. The system designer probably thought that tickets wouldn’t be closed if problems weren’t solved. Little did he/she know..
The question then is – what about the stuff we don’t measure? Relationships, love, happiness, kindness, integrity, honesty..
If we did have fitbits to measure these, how would we do? And what would we do about it?
Even better – how can we create systems in our lives to measure these things?
A Learning a Day 