You are not alone in your misery

When was the last time you had a problem when Google did not have an answer to your problem? If it didn’t provide an answer, it enabled to you find and connect with others who have the same problem.

When I was looking for a solution for my recurring WIFI issue, I found a forum of people using Rogers.com (an internet service provider in Canada) who also had the exact same issue. Their ISP had teamed up with Cisco to provide modems that were functioning poorly. A guy on the forum explained that the modem would need to be switched to “bridging mode” and connected to a separate router because the Cisco modems don’t function well as routers beyond 2-3 connections (the marketing clearly overreached on the product’s capabilities). I tried it – the solution works. I also let Starhub – my ISP – know. The lady from the support team was pleased to know she finally had a solution she could share with other customers facing the same problem.

Every time we face a problem, we have 2 choices – kick, stamp, and complain about being alone or do some research to find others who had the same problem and learn from them. The second one is a no brainer. You just have to remind yourself of one of the many wonderful aspects of the connected age – you always have others who’ve shared your misery and made it through.

Oh, and thank you to the good Samaritan in Canada..