Isn’t this always the case?
What’s a big difference between a developed country and a developing country? Excellent public toilets
Many 3 star hotels have similar opulence to 5 star hotels – the real difference, though, is typically the toilets
Try rest rooms, department stores – top class rest rooms typically means top class management.
Or even imagine walking into a first class house decorated beautifully. Would that impression stay if you walked into a badly maintained restroom?
Probably not.
Why?
Because we are best judged by how we behave on our worst day (read: crisis, stretch) and hence, restrooms make or break us. Funny as it sounds.
A Learning a Day 