Dell Support – Take a bow..

Now, I have one word for this little experience and that’s WOW..

Maybe this comes after dealing with Starhub support (which is generally a traumatizing experience) and Lenovo (which requires you to travel across town to solve any small issue!).. but Dell have blown me over.

I got a Dell laptop and discovered 2 days ago (after only 1 week of use) that the Print Screen key had come off and this turned out to be impossible so I thought I’d give Dell Customer Service a call.

And now, within 24 hours –

1) I dealt with an excellent customer service person who followed up on my request with an email confirming that they’ll have a technician meet me at the office..
2) Followed up with a call to confirm the time
3) Sent the technician over and replaced the keyboard
4) Showed me how to check on my warranty status on their website and that I could call on them for any other issues I might face..

I’m blown over by their exemplary service! I’ve always loved IBM/Lenovo’s durability and still use an so unless my Dell laptop performs really badly, I think they’ve just won over a customer who will remember this..

Great customer service – there’s an idea. :)