Shopping for clothing – mixing outcome and process

We went to a Target outlet recently to purchase a piece of winter clothing. We’d looked it up online and it was supposed to be in stock at this particular outlet. After combing through the relevant aisles, we finally learnt from the customer service desk that the “in stock” status on their app isn’t the … Continue reading Shopping for clothing – mixing outcome and process

Reconciling an external focus and an internal focus

I received a note from a long time reader who read yesterday’s post and wondered about conflicting messages with previous posts that typically talk about an internal focus. I’ll start with a line from yesterday’s post  – Our external success, instead, is a function of how well we understand the exact nature of the problem others around … Continue reading Reconciling an external focus and an internal focus

Results and processes when managing ourselves and others

When managing yourself, focus on process and let results simply serve as a validation for a good process. Managing ourselves by focusing on outcomes strips all opportunity for learning and growth. Such a focus also guarantees unhappiness because, unlike our processes, results often include forces that are outside our control. And, we’re better off focusing … Continue reading Results and processes when managing ourselves and others

Rigid on principles, flexible on process and vice versa

En-route to success, organizations, teams and people tend to be rigid on principles and flexible on process. You find resourceful people and teams who work with a first principles approach to solve problems. Once they align on the principles, they experiment with various approaches to get things done and, generally, find a way against all … Continue reading Rigid on principles, flexible on process and vice versa