Every person, team, and organization has a culture – a set of norms that governs how decisions are made. Since the quality of our execution is a by-product of our decisions, our culture becomes our strategy in the long run. “This is how we do things here” becomes “this is what people like us do.”
There are two ways we shape the culture of our own self, of our teams, and organizations every day –
1. People: The people we decide to hire, fire, or promote (whether via titles or via praise) are the single biggest lever we have to shape culture. While this appears to apply only to organizations and teams, the same holds true in our life. The people we choose to spend time with and, more importantly, the people we choose not to spend time with shape our personal culture.
2. Systems/Processes: The systems/processes we create do two things at once. First, they guide and incentivize certain kinds of behavior. And, second, when done well, they provide transparency into how decisions are made. A great resource planning process, for example, clearly lays out the decision criteria. In our personal life, habits are examples of the systems we create to guide behavior and help us make better decisions consistently.
I’ve spoken to many folks who ask questions about the cultures of the teams they’re considering joining. While this is a very important question, I think it is also important to remember that cultures aren’t set in stone. Instead, like wet clay, they can be shaped.
And, as we make daily decisions (whether consciously or unconsciously) on people and processes, we play our part in shaping it everyday.